For many organizations, the pandemic has accelerated the digital transformation journey. Not only do healthcare organizations say their adoption of automation has grown, but many also report the impact of COVID-19 propelled them to achieve more in months than they had in the previous few years. Necessity truly was the mother of invention in the crisis, with hospitals reorganizing resources and building layouts, moving consultations online and, in some cases, adapting non-medical facilities to deliver care to those who needed it. In fact, the majority (93%*) of healthcare organizations report an acceleration in their plans for digitalization because of the COVID-19 pandemic.

(*Source: BLUE PRISM GLOBAL HEALTHCARE SURVEY REPORT: A new era of patient experience, July 2021)

Glean insights into:

1. The intersection between Integrated Care and Patient Experience, and how a digital workforce can support this
2. The key challenges to achieving integrated care and how they can be overcome
3. Real-world examples of how healthcare systems are putting these solutions into action