Driving Operational Excellence Across Shared Services with IA

Public Sector com resource 440x303

Can't see this content? That's probably related to your cookie preferences. 

Or click on the link below to view it externally.

View this video on video.blueprism.com

How Intelligent Automation Helps a State Government's Vision 

Becoming the Most Customer-Centric Organization

In this webinar, created in partnership with the ACS, we spoke with leaders from the New South Wales government's Department of Customer Service and Department of Education about driving operational excellence towards a customer-centric organization and the role of intelligent automation in fulfilling the vision. 

Catch this webinar on-demand to uncover the first-hand experience of running an intelligent automation program at the Department of Education NSW and Department of Customer Service NSW - the best practices, automation strategy, quick wins, and more.

    Yes, we want to drive efficiency. Yes, we want to improve our services. But not at the cost of burning out our employees, and that’s where automation plays a role.”
    Pegah Ebrahimi Intelligent Automation Manager, NSW Department of Education
    We have some quick wins in procurement automation. But beyond simple OPEX reduction, what was exciting was the uplift in data accuracy and what we can do with it.”
    Dr. Ian Oppermann Chief Data Scientist, NSW Department of Customer Service


    Ian Oppermann 150x150

    Dr Ian Oppermann

    Chief Data Scientist at the Department of Customer Service NSW

    Pegah Ebrahimi 150x150

    Pegah Ebrahimi

    Intelligent Automation Manager at the Department of Education NSW

    Darren Cockerell 150x150

    Darren Cockerell

    Head of Solution Consulting ANZ at SS&C Blue Prism

    The Latest From SS&C Blue Prism