In a recent virtual roundtable, Blue Prism brought together leading innovation and business leaders from across the retail industry. They shared their experiences of automation and digital transformation over the last year; a year in which many retailers have been pushed to their operational limits, and where automation has played a pivotal role in enabling some retailers to respond successfully to the pandemic.
When asked to describe the biggest challenges they have faced over the last year, delegates unanimously pointed to uncertainty and the constant need to adapt to a rapidly evolving environment. While the various segments of the retail sector have fared differently over the past 12 months, one shared truth is that businesses have been required to innovate quickly to survive.
In some instances, the pandemic has exposed shortcomings in established business continuity and disaster recovery plans; therefore, companies have had to innovate in real-time to maintain operations and meet customer and employee needs.
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