According to the Royal College of Physicians, a quarter of UK doctors revealed that on any given day 10-20% of their new patients didn’t need to attended an outpatient clinic; and 28% add that 10-20% of their follow-up patients could have been seen using an alternative to face-to-face consultation.

Transforming The Outpatient Experience with Intelligent Automation

Outpatient populations across the globe are booming. Spurred by a move away from traditional healthcare settings and the Covid-19 pandemic, the way patients receive care is quickly evolving.

And while this signifies a positive change in some areas, elsewhere improvements are being constrained by a climate of increasing skills shortages, budget deficits, and inefficient, disconnected, operating environments.

Healthcare leaders are key to addressing these challenges and driving wide-scale improvements in outpatient care by embracing an evolving digital technology ecosystem, underpinned by the power of a dynamic and flexible digital workforce.

In this eBook, we’ll explore the key challenges, opportunities, and real-life examples that help to demonstrate how this ecosystem can be applied to your healthcare organizations so that your staff can do more of what really counts: delivering outstanding outpatient care.

Key takeaways include:

  • Understanding the key challenges to providing exceptional patient experience in Outpatient settings
  • A deep dive into where automation can be strategically applied to overcome these challenges
  • Real-life examples of healthcare organizations putting these solutions to action


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