Today, telecommunication organizations must deliver operational efficiency and reduced capital expenditure with improved customer experiences, higher revenues, and greater business and operational resilience.
For telco leaders, the ongoing pandemic and economic crisis has accelerated and amplified these trends that were already redefining success in the industry. As a result, tackling imperatives such as master data management, connecting customer journeys and reshaping customer focus, have been expedited to secure prosperity.
In this new research paper from Knowledge Capital Partners, Becoming strategic with intelligent automation in telecommunications, Dr. John Hindle and Dr. Leslie Willcocks spoke with three telecommunications organizations about how they are using intelligent automation to deliver on their strategic aims
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
©2021 Blue Prism Limited. “Blue Prism”, the “Blue Prism” logo and Prism device are either trademarks or registered trademarks of Blue Prism Limited and its affiliates. All Rights Reserved.
If your network blocks YouTube, you may not be able to view the video on this page. In this case, please use another device. Pressing play on the video will set third-party YouTube cookies. Please read our Cookies Policy for more information.