Few industries have been as burdened by change over the last few years as utilities. Industry restructuring, globalization, deregulation, and digital technologies have upended a traditionally stable and comfortable operating model.
In this challenging industry environment, utilities organizations must find solutions to deliver growth to their customer base, while keeping costs down and delivering a reliable service. For both challenger and incumbent providers, this starts first and foremost with delivering a differentiated customer experience, so they can stand out from the competition.
In this third paper in the new series from Knowledge Capital Partners, Becoming strategic with intelligent automation in utilities, Dr. John Hindle and Dr. Leslie Willcocks spoke with three energy & utilities organizations about how they are differentiating customer experience using intelligent automation.
Inside you'll find out:
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
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