Bp Generic Banner
Share
Twitter Twitter Twitter Twitter

As today’s contact center evolves into more of an exception center, the role of automation is poised to grow exponentially. 

The long term benefit of automation in the evolution of the contact center industry will be a reduction in agent turnover accompanied by an increase in overall job satisfaction, in addition to providing an efficient service experience for the customer. 

Based on a 2019 survey of contact center professionals conducted by Saddletree Research in conjunction with the not-for-profit, university-based National Association of Call Centers (NACC), this whitepaper sheds light on factors driving contact center automation.

The Latest From Blue Prism

News thumb
Webinar

Blue Prism RPA Foundations Learn-A-Thon

An exciting gamificaiton experience for Universities in India to encourage RPA developer skills training. Check back for info on additional Learn-A-Th...

Read More
Digital Workforce Maintenance Thumbnail
Blog

How to Maintain Your Digital Workforce

Digital workers need maintenance when processes are changed, so companies need to be proactive and outsource to save money.

Read More
Thumbnail showing the skyline of a city
Case Studies

Siam Commercial Bank Returns 100,000 Hours Back to the Business with Intelligent Automation

Siam Commercial Bank wins 2020 APAC All-Star award for driving value across their intelligent automation program.

Read More

Automation you can bank on…

Intelligent automation is grown-up, governed, enterprise-ready, people-first automation that’s smart, secure, scalable and way more successful than desktop task-bots.

©2020 Blue Prism Limited. “Blue Prism”, the “Blue Prism” logo and Prism device are either trademarks or registered trademarks of Blue Prism Limited and its affiliates. All Rights Reserved.”