Building a Better User Experience for the Digital Worker

The software landscape has changed. Consumers have broadened their usage from installed applications on desktop operating systems to complex Web-based applications and mobile phone apps. However, with each of these application types, the underlying assumption has been that all users are human. This paper explores the potential for a new automated user base that consumes and engages with software in a different way, by introducing a user interface that is targeted to the new “digital worker”.