What is intelligent automation and  how can you extract its benefits?

Organizations across every sector and geography are grappling with what automation is and how to best use automated technologies to generate ROI for their business. Automation is a key driver of new levels of efficiency, profitability, and growth. “Intelligent automation” is the use and orchestration of robotic process automation (RPA) and artificial intelligence technologies (e.g., machine learning, natural language processing) to transform businesses and achieve benefits. In this paper, we will explore what intelligent automation is, its return on investment (ROI), and what your business needs to best extract its benefits.

What is the ROI of intelligent automation?

According to research from Market Research Future, the global intelligent automation market is estimated to be $2 billion in 2019, and it’s expected to expand at a compound annual growth rate (CAGR) of about 40% through to 2023, with the market size reaching approximately $8 billion. As markets grow, organizations are grappling with whether intelligent automation could deliver value to their operations, and the crux of their questioning often revolves around return on investment (ROI). ROI must be considered in the context of total return generated from automation technologies and the total cost of ownership.

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