In this ebook:
The claims process is perhaps the one area of insurance where customers have the chance to connect emotionally with an insurance brand and which can truly build loyalty. In a time of crisis for the customer, your claims team has the opportunity to be empathetic both in one-to-one conversations and in the management of the claim itself.
Intelligent automation therefore does more for a claims team than simply making processes more efficient. It can help make a real difference to a customer who desperately needs their claim settled quickly: to a driver waiting by the side of the road; or to a family who have lost their home in a natural disaster. Automating the processes that drive the claim gives handlers the tools and data they need, as well as the time back, to spend with the customers that need extra attention or who have complex claims to navigate.
Download this ebook to learn more.
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
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