Horses for Sources (HFS) have published a follow up report to their “Robots emerge as a threat to low cost outsourcing “published last year. The new report “Framing a Constitution for Robotistan” examines the opportunities for Robotic Automation for the BPO industry and its customers and how the adoption of robotic automation has significantly accelerated over the last 12 months.
The report states “The Simple bottom line is that robotic automation is more than a technology trend: it is a different way to think about how business processes are solutioned, delivered, and managed.”
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