White Paper

Improving Service Outcomes in Local Government with Automation

We had staff telling us how the introduction of digital workers within their teams had completely changed their jobs, freed them up from repetitive tasks and allowed them to focus on what they are best at – helping deliver better services and outcomes for citizens."
Gus Niven Intelligent Automation Manager, The City of Edinburgh Council

Transforming Local Government Services with Intelligent Automation

Intelligent automation can transform public services and local government, in particular, to free up time for frontline staff; optimize service delivery across councils; manage costs; and provide agility and resilience in a turbulent, unpredictable environment.

But how should councils approach intelligent automation to deliver maximum results and introduce a digital workforce into their operations in a sensitive and sustainable way? Where should they focus their initial automation efforts? And what skills, governance, and cultures do they need to establish in order to deliver success?

Inside this paper you'll learn:

  • How U.K local government organizations are using automation
  • How you can introduce digital workers into your operations
  • How to establish success for automation in your organization

Download this paper to hear how three local government leaders rolled out intelligent automation in their councils and find eight key pieces of advice for your organization.

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