This five-part executive research series by Knowledge Capital Partners entitled “Keys to RPA Success” is focused on specific management practices, implementation methods, and organizational behaviours for highly successful RPA implementations. Authored by Dr. Leslie Willcocks, Dr. John Hindle and Dr. Mary Lacity, this report series is an extension of Knowledge Capital Partners’ Robotic Process Automation: Benchmarking the Client Experience.
Part One: Becoming Strategic With RPA
The first report in the series is titled “Becoming Strategic with RPA: How Blue Prism Clients Gain Superior Long-Term Business Value” highlights how Blue Prism clients are taking a more strategic approach to RPA for driving a digital transformation. The authors identify the 7 strategic management practices exhibited by Blue Prism clients:
1) Strategic Approach vs. Quick Wins
2) Culturally Embedded RPA vs. IT as Usual
3) Planning vs. Opportunism
4) Program Governance vs. Project Delivery
5) Platform vs. Tool
6) Change Management vs. Silo Tolerance
7) Measurement: ROI, TCO, TVO
The next four reports will identify action principles adopted by Blue Prism clients across the RPA lifecycle including:
Next report to be published in the series:
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
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