Insurance providers have long experienced regular surges in claims, and the ability to resource this efficiently is critical to controlling claims costs and operational overheads.
As a result, insurers are increasingly looking at how they can make better use of technology to complement their frontline claims staff during these surges – to make sure that service remains consistent, that settlement times do not suffer and legitimate claims are paid as promptly as possible.
RPA, and increasingly intelligent automation, is already present in the tech stack of many insurers but recent events are pushing it and more importantly, intelligent automation, towards the top of the agenda. Intelligent digital workers can help to control the cost of claims at first notification of loss and the speed at which claims are handled and settled, by creating faster more efficient connections between the stages of the claims process, while taking on some of the more intelligent tasks that help to improve service.
Because a digital workforce can be scaled up when surges occur and scaled back during quieter times, it is an ideal tool to support fluctuating demand.
This ebook, written in partnership with Insurance Post, explores how insurance providers are using technology including automation to support their claims function.
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
©2021 Blue Prism Limited. “Blue Prism”, the “Blue Prism” logo and Prism device are either trademarks or registered trademarks of Blue Prism Limited and its affiliates. All Rights Reserved.
If your network blocks YouTube, you may not be able to view the video on this page. In this case, please use another device. Pressing play on the video will set third-party YouTube cookies. Please read our Cookies Policy for more information.