In a recent discussion hosted at Retail CIO Connect, Blue Prism brought together two IT leaders from Pets at Home and the Very Group to explore the extent to which retailers are prepared for continuous disruption and rapid change set to become the new norm within the industry.
The session explored how technologists can navigate traditional IT barriers to deliver next-gen experiences to both customers and staff. They also discuss how an “outside-in” business model enables retailers to continuously listen to customers and deliver new services that speak to their needs.
Download this paper to discover how intelligent automation is a critical asset for retail organizations looking to transform to meet customer expectations, and embed the operational agility and speed that will be needed to thrive in the future.
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
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