How intelligent automation is helping retailers meet new customer demands

The COVID-19 pandemic has changed retail forever, with massive shifts in consumer behaviors and preferences leaving a long-lasting impact.

Many retailers have responded by dramatically accelerating digital transformation and rethinking their go-to-market strategies to meet changing customer needs.

In our recent white paper, we explored how retail will evolve in the next three to five years and outlined the role that technology and intelligent automaton, in particular, will play in reshaping the retail sector.

In this paper, we delve deeper into specific ways that robotic process automation (RPA) and additional functionality such as artificial intelligence (AI) and natural language processing (NLP) will be applied to optimize the future shopping experience.

What you'll learn about: 

  • How intelligent automation enables a personalized experience
  • The value of intelligent automation to customers and retailers
  • How retailers are reimagining customer experience with intelligent automation

Watch Mark & Jane's story to see how intelligent automation is helping retailers meet new customer demands.

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