The COVID-19 pandemic has changed retail forever, with massive shifts in consumer behaviors and preferences leaving a long-lasting impact.
Many retailers have responded by dramatically accelerating digital transformation and rethinking their go-to-market strategies to meet changing customer needs.
In our recent white paper, we explored how retail will evolve in the next three to five years and outlined the role that technology and intelligent automaton, in particular, will play in reshaping the retail sector.
In this paper, we delve deeper into specific ways that robotic process automation (RPA) and additional functionality such as artificial intelligence (AI) and natural language processing (NLP) will be applied to optimize the future shopping experience.
What you'll learn about:
Watch Mark & Jane's story to see how intelligent automation is helping retailers meet new customer demands.
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
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