This paper, authored by James R Slaby of Horses for Sources, the leading research analyst for the BPO sector, examines Blue Prism’s robotic automation technology (the first entrant they’ve identified in what they expect will eventually become a crowded vendor market).
Why outsource when you can automate? For most organizations, the answer is IT bureaucracy. Budget bottlenecks and IT’s ability to convolute any process improvement with massive waterfall technology implementations, even when the need is immediate, make automation a challenge. Yet automation looms as the right solution for the majority of rules-driven processes that are being outsourced today.
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Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
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