The paper explores how Robotic Automation offers opportunities to BPO service providers.
Manufacturers have long understood the benefits of robotic automation to reduce costs, increase production speeds, improve consistency and quality, increase flexibility on the factory floor, reduce repetitive tasks for workers, enhance competitiveness and drive growth.
So what’s happened outside of manufacturing? In the service industries there has been very little automation in real terms because of the costs and complexity of clerical process automation. Most companies have a range of silo based applications and data repositories that have been implemented to solve specific needs. The integration of these systems is so expensive and difficult that the only practical approach is for clerical staff to perform the processes that need interaction with these applications. It is the challenge of economically automating rules based clerical processes in a practical way that new robotic automation software has been developed to tackle.
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