White Paper

Robotic Process Automation: Adding to the Process Transformation toolkit

Ovum have authored a new report on the RPA market and outline how Enterprise RPA fits in the Automation technology landscape.

Robotic process automation describes the use of technology to automate tasks that are traditionally done by a human being. The technology itself mimics an end user by simulating user actions such as navigating within an application or entering data into forms according to a set of rules. RPA is often used to automate routine administrative tasks that typically require a human being to interact with multiple systems, but RPA technology is evolving to support the automation of increasingly sophisticated processes at scale within enterprise architectures rather than on the desktop. Over the past two years, RPA has been adopted by a number of business process outsourcing (BPO) providers and a growing number of end-user organizations are now deploying the technology themselves to create “virtual workforces” of robotic workers.

Topics Covered:

  • The Catalyst for RPA
  • Ovum’s view of RPA
  • RPA recommendations for enterprises
  • RPA recommendations for vendors
  • Evolution of RPA
  • The difference between RPA Products
  • Enterprise RPA
  • The evolution of business process services
  • Change management
  • Governance

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