The article, published in the Times BPO supplement, explains how robotic automation could drive the next generation of BPO service offerings.

The world of outsourcing – and offshoring in particular – is being challenged. The days when organisations would shift large operational capacity offshore to destinations around the globe could be numbered and a new model, based on robotic technology, could be set to take its place.

Topics Covered:

  • The history of offshoring
  • What is robotic automation
  • How robotic automation works
  • The advantages of robotic automation

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