The article, published in the Times BPO supplement, explains how robotic automation could drive the next generation of BPO service offerings.
The world of outsourcing – and offshoring in particular – is being challenged. The days when organisations would shift large operational capacity offshore to destinations around the globe could be numbered and a new model, based on robotic technology, could be set to take its place.
- The history of offshoring
- What is robotic automation
- How robotic automation works
- The advantages of robotic automation