Times BPO supplement June 2012 – Robotic Automation: driving next-generation BPO

The article, published in the Times BPO supplement, explains how robotic automation could drive the next generation of BPO service offerings.

The world of outsourcing – and offshoring in particular – is being challenged. The days when organisations would shift large operational capacity offshore to destinations around the globe could be numbered and a new model, based on robotic technology, could be set to take its place.

Topics Covered:

• The history of offshoring
• What is robotic automation
• How robotic automation works
• The advantages of robotic automation