White Paper

White paper: Elevating Patient Experience Through Periods of High Volatility and Beyond

The pandemic impacted our patient pathways significantly... and in response we’ve seen some pretty fundamental changes to our patient engagement models."
Vinod Chauhan senior IT project manager at Guy’s and St Thomas’ NHS Foundation Trust

How leading healthcare organizations from across the globe have adjusted their digital transformation projects to ensure patient experience is maintained 

The last 12 months have been something of an awakening for healthcare organizations around the world.

While the challenges have been—and remain—significant, the COVID-19 pandemic has taught us several things about the healthcare industry: 1) it is astoundingly resilient; 2) it is composed of incredible people at all levels, and3) it has a (previously untapped) ability to pivot rapidly in the face of adversity. 

As in other industries, much of this pivot has centered around addressing new ways of interacting and communicating with patients, while ensuring relevant safety precautions are being taken. Overwhelmingly, the creation of these new streams of communication has involved the implementation or augmentation of existing technologies, many of which have contained an element of cloud, AI and/or automation.

In this eBook, Blue Prism and Meet the Boss explore how leading healthcare organizations from across the world have pivoted or accelerated their digital transformation projects in order to maintain exceptional patient experiences through Covid and beyond. 

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