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Xchanging Case Study – London School of Economics

Professor Leslie Willcocks and Professor Mary Lacity of the LSE have conducted an in depth case study of Xchangings Blue Prism Robotic Process Automation program.The report includes a detailed review of the RPA program that Xchanging deployed as they offer innovative and technology lead service solutions to customer including Lloyds of London.

Topics covered

  • Research on Business Services Automation
  • Robotic Process Automation at Xchanging
  • Transforming Back Offices with Service Automation
  • Xchanging’s RPA Journey
  • The Journey 2013-14: Start Out and Launch
  • The Journey 2014-15 – Ramp Up, Improve and Beyond
  • Discussion and Lessons Learned

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