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Xchanging Case Study – London School of Economics

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Professor Leslie Willcocks and Professor Mary Lacity of the LSE have conducted an in depth case study of Xchangings Blue Prism Robotic Process Automation program.The report includes a detailed review of the RPA program that Xchanging deployed as they offer innovative and technology lead service solutions to customer including Lloyds of London.

Topics covered

  • Research on Business Services Automation
  • Robotic Process Automation at Xchanging
  • Transforming Back Offices with Service Automation
  • Xchanging’s RPA Journey
  • The Journey 2013-14: Start Out and Launch
  • The Journey 2014-15 – Ramp Up, Improve and Beyond
  • Discussion and Lessons Learned

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