Solutions by Industry

Telefonica used Blue Prism to create a front-to-back-office solution that uses machine learning and integrations with more than 30 technologies. In fact, Blue Prism digital workers process approximately 250,000 simultaneous customer calls each day, sometimes at a rate of 20 calls per second. Telefonica Spain employs nearly 600 intelligent digital workers, who complete many tasks on their own, enabling the call center agents to focus on higher-value work.