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Industry | Communications, Media and Technology

Secure and Scalable RPA for Communications, Media and Technology

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Deliver differentiated customer experiences with our business-led, easy-to-control Digital Workforce Platform designed for operational leaders.

Empower the operational leaders in your organization with secure access to easy-to-use best-in-class technologies and AI capabilities so they can differentiate the customer experience, enhance your competitive edge and improve your business.


With Blue Prism’s Digital Workforce platform, your business leaders can implement automated processes that can execute customer requests for service or service changes much faster and through the customers’ preferred digital channels. You’ll also be able to reduce departmental operational costs and drive employees to focus on high-value work, like meaningful engagement with customers.

“We aimed to robotize not only HR, but the whole value chain of the company. Raet wanted to take out the transactional work to enable our employees to deliver more value by engaging in more client interaction and offering better quality control.”
Patrick Barazzoni Advisor, Raet

Service Requests

Whether they are applying for new service or change in service, your customers expect real time access to your business, regardless of business hours. Use RPA to automate service requests and deliver exceptional experiences 24/7

Compliant Resolution

When customers are unhappy, the best way to retain their business is to resolve their issue as quickly as possible. Use RPA to respond to customer complaints in real time and reduce the time needed to deliver a satisfactory solution.

Discover more ways to grow your business.

Communications, Media and Technology companies around the world are using RPA to differentiate customer experiences. Discover more of the ways Communications, Media and Technology companies like yours are using the Blue Prism Digital Workforce Platform to drive value throughout the entire organization. Browse our resources to learn more.

The Latest From Blue Prism

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We kicked off our first BluePrism Café of 2018 with a discussion around IHG’s Robotic Process Automation (RPA) journey. For Derk Weinheimer, Vice President of Cost Efficiency and Continuous Improvement at IHG, and Bill Lloyd, Managed Services Leader at Deloitte, implementing an RPA solution is a “no brainer”.

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Blue Prism Pulse Launches in NYC with a Bang

This week, Blue Prism held its inaugural Pulse, a community driven event designed to bring customers together to share ideas, network, learn from one another, and have fun! With more than 75 attendees, the energy in the room was undeniable.

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New Independent Study Reveals Why Not All Software Robots Are Created Equally

Robotic Process Automation (RPA) continues to be a growing success story. In 2016, RPA alone experienced a 68 percent growth rate in the global market, with 2017 maintaining this momentum. Some reports have even predicted a US$ 8.75 billion market by 2024. However, merely investing in RPA is not an instant recipe for growth.

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