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IA & RPA for Public Sector

Rethink your approach to modernization and improve the quality and speed of your citizen services

From Response to Resilience

Robotic Process Automation (RPA) in the public sector is solving challenges that didn't exist prior to COVID-19. Moving toward a long-term solution, agencies are utilizing intelligent automation as they build solid foundations for future success.

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Public Sector Planning for Success with RPA 440x303

Citizen-centric intelligent automation

Public sector executives live and breathe a long list of challenges every single day. Budgets are tighter, while workloads just get bigger, and workforces continue to shrink. Still, citizens want to engage with government agencies the same safe and easy way they shop online for groceries. Achieving this means doing more with less, while staying fully compliant with regulations. With gaps in digital readiness fully exposed by the pandemic, government agencies must find ways to innovate the future of citizen services.

SS&C's Blue Prism helps public sector bodies find new ways to keep pace with evolving missions and citizen expectations, even with aging technology. We bridge the gap between legacy systems and modern cloud, intelligent automation and RPA to deliver business transformation that complies with key governance requirements for auditability, security and compliance.

Norfolk County Council Enhances Citizens’ Experience with a Digital Workforce

When Norfolk County Council wanted to use automation to help save money and increase efficiency, and ultimately return money to citizens, they turned to SS&C Blue Prism. Now, the team is celebrating ground-breaking automation success.
Learn More More Case Studies

What’s Driving Change for the Public Sector?

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Serving citizens better

Government agencies are under pressure to improve workplace efficiency, improve the user experience to meet growing expectations and improve the lives of citizens. The pandemic has increased demand dramatically and has challenged agencies to rethink their approach.

Ensuring regulatory compliance

Governments must meet higher levels of governance and compliance requirements to address the pressures of stricter regulations and privacy of data.

Optimizing security and fraud detection

Governments must meet higher levels of security and be innovation with fraud detection to address the pressures of rising fraudulent and cybersecurity activity.

Creating the future operating model

Current operating models are proving unsustainable in the face of dramatic changes in the expectations of citizens. How can maximum value be extracted from current budgets?

Where Does The SS&C Blue Prism Platform Fit In?

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Citizen Experience
Citizen Experience Shared Services Social Services

Transform the citizen experience

Fast and accurate customer service in the public sector is ideal but hard to attain. An exceptionally good citizen experience can help government agencies meet their goals, save money, and improve employee satisfaction. Provide automated, one-on-one responses to inquiries, matching citizens to the benefits that best meet their needs. Leverage AI, machine learning, and other new and innovative technologies to reduce manual work and provide more support to citizens on the front line.

Data security

Ensure that data shared across agencies is secure and highly accurate. The SS&C Blue Prism platform is also available as a FedRAMP compliant cloud service on Microsoft Azure.

Contact center transformation

Intelligent automation in the contact center can help with customer satisfaction scores while increasing employee retention and providing a competitive advantage by reducing operating costs and greatly improving the digital citizen experience.

Learn about Blue Prism's Interact

Transform student and staff experience

Within higher education, intelligent automation can be used to decrease response-time delays, improve service levels and automate back-office processes which can free staff for higher value student services. Learn more about the success SS&C’s Blue Prism had with Ser Educacional, one of Brazil’s largest providers of university extension and continuing higher education courses.

Automatic invoicing

Automatically send invoices to the appropriate contacts. Improve citizen satisfaction with predictable billing patterns and realize more revenues on time.

Learn about SS&C Blue Prism's sales order processing automation

Efficient public service matching

Gather and cross-reference data to match citizens to the right services for personalized service plans and next best actions.

New account and account renewals

Automate front-end processes using digital workers to capture initial data and prefill requests for self-service citizen registration and unified account management.

Transform shared services

Increase efficiency, accuracy and reliability through the automation of high-volume, high-value back-office processes. Intelligent automation creates efficiencies by enabling your existing workforce to add more value to the business. Automating back-office processes also helps to standardize processes across complex operating models to reduce costs and create a stable base from which to create new products and services.

Financial data tracking

Track month-end closes or monthly review checklists to provide high-level overviews of revenues and expenses.

Accounts payable & receivable

Automatically extract and validate invoice data, match invoices with purchase orders and proof-of-delivery receipts, and post approved invoices directly into the ERP system. Automate order processing and fulfillment, invoicing, and cash allocation.

Cybersecurity and incident management

Automate penetration testing, and anti-virus and certificate management. Triage incoming tickets and route them to the right queue. Resolve common issues such as password resets using an IT approved workflow.

Employee onboarding

Provide login credentials and access to resources for new employees automatically. Process applicant records from initial application submission through completion of the new hire process.

Learn about employee onboarding automation

Recruitment process improvement

Use digital workers, along with AI, to gather sentiment analysis and conduct faster, more accurate background and social media research.

Compensation management

Automate compensation tasks such as payroll changes, data validation, reconciliation and more to ensure accuracy and compliance.

Transform social services

Up to 80% of social care is made up of administrative tasks. SS&C Blue Prism enables data to be shared across multiple systems without the need for complex and expensive integration projects. Automate administrative, repetitive tasks such as processing transactions or integrating care provider data to derive alerts and manage direct payments quickly and accurately. Free up employee time to take on higher value client-facing tasks to improve outcomes.

Data entry across multiple systems

Intelligent automation makes it possible to collate notes and files from multiple systems and present information chronologically. Automated population and delivery of correspondence and the generation of notifications to care practitioners. Check completed sign-off levels, compile all care requirements and submit information to brokerage systems.

Automate and manage bookings

Intelligent automation enables digital workers to collect initial triage questions, determine appropriate team members, cross-check calendars, identify appointment slots, confirm booking, send SMS on the day of appointment, and manage changes.

Reconciliation

Reconcile between social care, case management, finance and brokerage systems against a set of detailed rules, which increases conformance, improves accuracy, and reduces administrative costs and risks of financial errors.

Hospital discharge

Interrogate healthcare systems for discharge information and create new care records or update existing social care records. Identify an on-duty practitioner, allocate cases to queue, and schedule meetings.

Recruitment process improvement

Use digital workers, along with AI, to gather sentiment analysis and conduct faster, more accurate background and social media research.

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