Accelerating the Next Generation of Retail Customer Experience Post COVID-19

Automate the gathering and aggregation of data from multiple source systems (POS, loyalty programs, e-commerce) to create a fast and accurate dataset which can be used for analysis and, targeted action.

Digital Workers produce timely insight reports to enable fast action. From advising which day social media influence might be optimal, to recommending which products are likely to sell best and where. Getting the right information to the right teams at the right time can ensure the best outcomes.

Execute data-driven marketing campaigns using Digital Workers to connect relevant offers to the right customers. Manage campaign peaks without scaling up your human workforce.

If there’s a recommendation to challenge an order, a case is created in the CRM system. Digital Workers can perform a series of cross-checks on the order via internal and external systems. Suspect orders may then be referred for human action.

Automate the cancellation of orders quickly where fraud is suspected, minimizing the risk of orders being shipped through any delay in action.

Digital Workers check inventory against expectations and flag exceptional shrinkage, enabling further proactive investigation by human colleagues.

Perform frequent audit checks of suppliers, invoices and system logs to identify suspicious activity or relationships.

Automate reference requests, update personnel systems and action reference outcomes.

Digital Workers create new user accounts in sales and personnel applications, as well as setting up the right buildings access for staff so employees can get going from day one.

Generate payroll for new starters without error and in good time, ensuring new employees never miss a pay packet.

Automate welcome letters and first day agenda and onboarding schedules for a smoother start for new employees, minimizing errors and enabling faster utilization of seasonal staff.

Digital Workers can check legacy inventory systems to determine current stock levels and notify retail workers on duty to reserve the product for online customer orders.

Automatically confirm that a product has been picked and packed, and email the customer that their order is ready to be collected.

Digital Workers pull together data from telematic technology like RFID, to track items and accurately update their status for improved visibility along the supply chain.

Automate and accelerate the inter-branch transfer process for returned products. Triage returned goods entering the distribution center or store using previous returns information or store preferences. Then allocate the stock to an appropriate selling location, raising the relevant documentation for the transfer. Processes are handled quickly, minimizing markdowns.