
Accelerating the Next Generation of Retail Customer Experience Post COVID-19
View All ResourcesConnected Shoppers, Disconnected Retailers
We know that as a retailer you need to manage some major headaches simultaneously. We’re talking about tackling the impact of global uncertainty, ever-changing demand, constrained resources – and if that’s not enough, winning and retaining customers too. While you can’t manage the unknown, you can secure your future with the capabilities of intelligent automation and face these challenges with new levels of speed and agility.
We invite you to join the world’s most successful, forward-thinking retailers including John Lewis, Walgreens and The Very Group, that rely on our intelligent digital workforce to safely automate work - from the front office, right across the supply chain and on to the shop floor.
Connecting retailers to customers
By joining this exclusive group, you’ll be able to work much faster, smarter and more efficiently than ever before.
By seamlessly embedding digital workers at the core of your business, we can help you to deliver digital transformation strategies without disruption. You’ll also be able to better navigate change and effortlessly deliver new services that satisfy your customers’ ever-changing needs across all channels in days, rather than months. By working with us, you’ll soon be achieving increased operational agility, efficiency and productivity across all your processes, so you can redistribute and upscale resources – while boosting the customer experience too.
Know your customer better
- Create a 360-view of customer needs by swiftly consolidating and managing all data for analysis and utilize insight across your IT estate to optimize product decision making and marketing
- Better predict and manage customer demand
- Create personalized service offerings, upsell recommendations, stand out loyalty schemes and subscription services
Improve the customer experience
- Deliver seamless integration across all channels for a consistent customer experience
- Accelerate delivery of multi-channel and self-service options to meet ever-changing customer expectations
- Generate real-time customer service response, frictionless delivery and returns processes and better manage new payment options
Optimize security and compliance
- Provide faster identification and resolution of all fraudulent activities and deliver real-time investigation and cancellation of suspect orders
- Easily provide more consistent audits of processes and consistently meet all data compliance requirements
- Improve and accelerate monitoring and investigation of inventory shrinkage
Want to know more?
We support your business across its functions. Discover the benefits of RPA applied to retailer challenges.
Why Intelligent Automation?

Compliance
- Comprehensive, irrefutable audit logs
- End-to-end object & process change history
- System & process execution audits

Scalability
- Re-usable & shareable objects/processes
- Many-to-many process assignment
- Processes in parallel

Rapid Deployment & Methodology
- Process Discovery
- Robotic Operating Model (ROM®)
- Success Accelerator

Security & Access Control
- Veracode Verified Continuous
- Decoupled build & run
- Disk level encryption & data masking

Performance & Stability
- Database layer resilience
- Supports hybrid-cloud infrastructure
- More productive & efficient

Intelligent & Extensible
- Drop-in AI skills from DX
- AI Labs & Innovation Center
- Data Gateways
Hear it from our customers
Fraudsters Beware: Intelligent Automation at Work at John Lewis & Partners
As leading UK retailer, John Lewis & Partners' fraud team has used intelligent automation to stop fraudulent orders from being shipped.