
Operationalize and Monetize 5G with Intelligent Automation
Telecom operators are facing increasing challenges in the digital era. They must compete to make uninterrupted, affordable and cutting-edge services available while improving the overall customer experience.
New technologies such as 5G represent a fundamental shift and open huge potential for new service offerings for customers and businesses alike, from mobile shopping using augmented reality to smart city deployments that connect traffic lights, parking meters, and connected cars to automated manufacturing plants. Each of these new advancements will place new demands on bandwidth, customer support and service delivery.
Respond to the challenge and look to the future
It’s only by adopting new approaches like intelligent automation that telecoms companies will thrive in the future. Blue Prism’s digital workforce can take on the hard work of customer service and support, as well as rolling out networks and products. Leaving you free to focus on what really matters, which is dreaming up all those exciting new services.
Transform your business systems
- Streamline end-to-end manual tasks through automation
- Align data across multiple systems and reduce manual processing
- Enable real-time processes that increase efficiency and reducing costs
Improve the customer experience
- Provide real-time customer service responsiveness with automated answer, response, and routing support
- Reduce waiting and talk time and improved first call resolution (FCR)
- Gain instant access to all customer information with a dynamic, unified and single view
Deploy new technologies and innovations faster
- Adopt regulatory change faster, and reduce compliance costs
- Leverage process automation for enterprise network planning, performance management, network design, and scaling
- Reduce deployment times to free up your IT staff so they can focus on higher value tasks
Want to know more?
We support your business across its functions. Discover the benefits of RPA applied to your challenge and in the telecoms industry.
Why Intelligent Automation?

Compliance
- Comprehensive, irrefutable audit logs
- End-to-end object & process change history
- System & process execution audits

Scalability
- Re-usable & shareable objects/processes
- Many-to-many process assignment
- Processes in parallel

Rapid Deployment & Methodology
- Process Discovery
- Robotic Operating Model (ROM®)
- Success Accelerator

Security & Access Control
- Veracode Verified Continuous
- Decoupled build & run
- Disk level encryption & data masking

Performance & Stability
- Database layer resilience
- Supports hybrid-cloud infrastructure
- More productive & efficient

Intelligent & Extensible
- Drop-in AI skills from DX
- AI Labs & Innovation Center
- Data Gateways
Hear from our customers
Telefonica Uses Intelligent Automation to Address the Pandemic-related Demand
During the global pandemic, Telefonica saw an increase in bandwidth demand, call volume and more. Watch this video to see how Telefonica addresses these challenges with intelligent automation from Blue Prism.