Blue Prism Global Customer Support

If you require assistance from our support team, please visit our Customer Portal where you can search our extensive knowledge base for a solution to a question, join a community discussion or open a support ticket which one of our experienced support team will respond to. You can also reach the support team via email to [email protected] If you are a Blue Prism Cloud customer and need assistance, please email us at [email protected]prism.com.

The Blue Prism Customer Portal

To access our customer portal or to sign up and create an account, please click below. Once in the portal, click on the customer support box to learn how to raise a help desk ticket and for a wide selection of information that will enrich your RPA journey, such as:

AI Customer Self-Service
Product Documentation
Customer Forums
Product Downloads
Learning Material
Robotic Operating Model Documentation

Support Options for you

Blue Prism offers a three-tiered support program detailed below, so you can choose the

best fit for your RPA objectives and requirements. If you are unsure which support level

your company has – or to upgrade – please email [email protected].

Basic Support includes

  • Blue Prism e-Learning
  • New Releases
  • Community Participation
  • Digital Support Access
  • Maintenance Releases

Production Support includes

  • 12-hour x 5-day Live Support
  • 10 Nominated Contacts
  • Priority 1 Issues get 1-hour Response
  • Priority 2 Issues get 4-hour Response
  • 5 calls to Expert Connect

Business-Critical Support includes

  • Priority 1 Issues get 24-hour Support
  • Priority 1 Issues get 30-minute Response
  • Priority 1 Issues get 12-hour Target Resolution
  • Priority 2 Issues get 36-hour Target Resolution
  • Priority 2 Issues get 2-hour Response
  • Regular SLA Reviews
  • Live-Chat

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