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Customer Success Manager

/ United Kingdom


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Your Opportunity

REMOTE: We're looking for a talented Client Success Manager (CSM) to help our clients maximise on their investment in the BluePrismCloud Virtual Workforce platform.

Blue Prism is the global leader in intelligent automation for the enterprise, transforming the way work is done. At Blue Prism, we have users in over 150 countries in more than 1,800 businesses, including Fortune 500 and public sector organizations, that are creating value with new ways of working, unlocking efficiencies, and returning millions of hours of work back into their businesses. Our Digital Workforce is smart, secure, scalable and accessible to all; freeing up humans to re-imagine work.

To understand more about Blue Prism’s intelligent automation click here. You can also visit http://www.blueprism.com/ and follow us on Twitter @blue_prism, LinkedIn and Instagram @blueprismofficial. Or have a look at our YouTube page for further insights about Blue Prism.

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Our Ideal Candidate

Providing client side consulting to help clients prepare for the roll-out and the scale-up of automations across their enterprise, help identify new process opportunities for automations and build business cases to help define a roadmap of activity and maximise the client's return on investment. The CSM will work with the Senior Client Managers to create long-lasting, trusted relationships and provide regular assessments of the client's automation maturity, along with providing advice and guidance on where they can improve to move to the next level.

Responsibilities

  • Growing BluePrismCloud automation across your allotted clients
  • Ensuring clients are fully enabled for the roll-out and scale-up of automations
  • Ensuring clients are delighted with the regular assessment, help and support they receive from BluePrismCloud
  • Ensure client retention
  • Encouraging clients to get involved in user groups to swap automation stories
  • Providing feedback to the Client Success function to continuously learn and improve processes and procedures to better help our clients

You will be expected to:

  • Learn the products and services offered and be fully aware of what the product is capable of
  • Keep up-to-date with the Automation industry, market trends and best practise
  • Be a self-motivated team players with strong business acumen
  • Be able to demonstrate integrity, drive, have an enquiring mind & analytical thinking
  • Be an excellent written and verbal communicator known for attention to detail and the ability to meet deadlines
  • Be experienced in interpreting data and drawing insightful conclusions

Skills and Experience

  • Must have at least 3 years consulting experience in the RPA and/or IA space
  • Exceptional user of Office applications
  • Exceptional customer relationship skills
  • Demonstrable organisational and analytical skills
  • Desirable to have a technical background
  • Desirable to have a background in building business cases


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Additional Information

  • Company pension scheme
  • Life assurance scheme
  • Private medical scheme
  • Employee share scheme
  • 30 days holiday plus bank holidays
  • Flexible working hours

Blue Prism Software is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity or expression, genetics, arrest record or any other characteristic protected by applicable federal, state or local laws.

Blue Prism is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Blue Prism via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Blue Prism. No fee will be paid in the event the candidate is hired by Blue Prism as a result of the referral or through other means.

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Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.

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