Pyramid Outline

Customer Support Administrator

Sydney / Australia

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Your Opportunity

Blue Prism is seeking an enthusiastic, highly motivated individual to join our Customer Support team based in Sydney, Australia. You will be responsible for dealing with all non-technical issues that are raised by customers to the Global Customer Support team and ensuring all such issues are resolved through provision of world class service, providing the highest levels of customer satisfaction.

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Our Ideal Candidate

Personal Attributes:

  • We are looking for someone who takes pride in delivering high quality customer support.
  • You possess good communication and customer-relationship skills – responsiveness, sensitivity and diplomacy.
  • You are comfortable working both independently and collaboratively.
  • You have had experience of dealing with commercial customers, ideally in an IT environment.

Your Responsibilities:

In this position you will work closely with the support organisation, sales and our customers to ensure that we maintain accurate records of our key customer contacts in our help-desk system. In addition, the position will be responsible for ensuring we maintain records of license keys that are supplied to our customers and ensuring that our customers have access to our customer portal.

Additional responsibilities include but are not limited to the following:

  • Provide a welcome call to new Blue Prism Customers introducing them to Blue Prism Customer Support
  • Maintaining the integrity of customer data stored in the help-desk system
  • Encourage customers to complete satisfaction surveys
  • Follow-up satisfaction surveys with customers as required
  • Responding to customer queries within agreed service levels
  • Handle overflow of telephone cases from support engineers
  • Assist in monitoring internal systems and processes.
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Additional Information

Blue Prism is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record or any other characteristic protected by applicable federal, state or local laws.

Blue Prism is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Blue Prism via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Blue Prism. No fee will be paid in the event the candidate is hired by Blue Prism as a result of the referral or through other means.

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