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Customer Support Engineer - Thoughtonomy

Sydney / Australia


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Your Opportunity

Thoughtonomy is looking for a Platform Engineer to add to our team. Working cross functionally with Solutions Consultants and Customer teams you will ensure platform connectivity and functionality. You will be responsible for building customer platforms in Microsoft Azure, testing and configuring new features, and ensuring platform security.

Successful candidates are excellent communicators who adapt their style to accommodate a variety of customer situations.

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Our Ideal Candidate

Your Responsibilities:

  • Working part of a team in resolving incidents and fulfilling service requests
  • Proactively getting involved in supporting all customer service areas
  • Work with development team to resolve customer/partner development queries
  • Implementing changes to customer platforms while observing ITIL standards
  • Participate in New Product release and platform upgrade testing

Day to Day Activities:

  • Investigate incidents and source answers to various technical issues
  • Fulfill Service requests and implement changes according to priority level while maintaining communication with customers/partners and relevant internal teams
  • Take initiative in identifying and escalating issues with Team Leads or Incident Manager
  • Contribute to and create documentation as well as review existing documentation
  • Identify improvements to processes and share with management


Your Experience:

  • Min 2 years’ experience of providing IT Support with proven customer service experience
  • General knowledge and experience in troubleshooting Microsoft Windows Operating Systems (Windows 7, 10, Server 2012, 2016) issues project delivery experience
  • Attention to detail and analytical/logical problem solver
  • Good documentation and communication skills
  • Enjoys working as part of team and proactively supports team members
  • Keenness in automation and scripting (PowerShell) to drive efficiencies
  • ITIL qualification and Microsoft Azure exposure advantageous
  • Experience in working in a DevOps environment
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Additional Information

Blue Prism Software is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record or any other characteristic protected by applicable federal, state or local laws.

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