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Dev Support Engineer

Warrington / United Kingdom


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Your Opportunity

REMOTE: We are seeking an experienced Dev Support Engineer to provide third-line assistance to the product support and professional services teams.

Blue Prism is the global leader in intelligent automation for the enterprise, transforming the way work is done. At Blue Prism, we have users in over 150 countries in more than 1,800 businesses, including Fortune 500 and public sector organizations, that are creating value with new ways of working, unlocking efficiencies, and returning millions of hours of work back into their businesses. Our Digital Workforce is smart, secure, scalable and accessible to all; freeing up humans to re-imagine work.

To understand more about Blue Prism’s intelligent automation click here. You can also visit http://www.blueprism.com/ and follow us on Twitter @blue_prism, LinkedIn and Instagram @blueprismofficial. Or have a look at our YouTube page for further insights about Blue Prism.

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Our Ideal Candidate

Role Specification

  • Reproduce product behavior to determine the root-cause of the issue, identifying workarounds and potential fixes.
  • Add additional debug logging and apply simple fixes to our code base, producing speculative builds to aid with issue investigation.
  • Work closely alongside product managers, developers, QA, etc. to ensure issues are resolved in an efficient and timely manner.
  • Work with the Dev Support management and the team to support our policy of continuous improvement

Person Specification

  • Strong problem-solving skills and the ability to methodically solve business and technical problems using innovative approaches.
  • Experience of working in a similar role. Ideally qualified to degree level in a computer-related (or applicable) discipline.
  • Team player who strives for technical excellence and continuous improvement.
  • Able to balance your passion for technology with commercial awareness and be able to communicate with business stakeholders in a professional manner.
  • Self-starter who finds solutions rather than problems and is easily able to adapt to new technologies.

Essential

  • Methodical and analytical approach.
  • Knowledge of debugging tools and practices
  • Awareness of networking (OSI layer model)
  • Git/Github/Gitlab source code repositories
  • C#.NET
  • Microsoft SQL Server, TransactSQL
  • VB.NET

Desirable

  • Awareness of virtualization technologies. (VMware, HyperV. etc)
  • Exposure to cloud platforms. (Azure, AWS, Google. etc)
  • Experience with automation tools.
  • JIRA
  • HTML/JavaScript
  • Javascript frameworks such as Angular, Ember, React
  • Server-side web development such as ASP.NET,Web API, MVC
  • CSS. SASS.LESS
  • Continuous integration/continuous delivery
  • Agile development practices
  • Object Oriented Development practices and principles
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Additional Information

  • Company pension scheme
  • Life assurance scheme
  • Private medical scheme
  • Employee share scheme
  • 30 days holiday plus bank holidays
  • Flexible working hours

Blue Prism Software is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity or expression, genetics, arrest record or any other characteristic protected by applicable federal, state or local laws.

Blue Prism is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Blue Prism via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Blue Prism. No fee will be paid in the event the candidate is hired by Blue Prism as a result of the referral or through other means.

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Free the People

Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.

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