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Education Services Operations Specialist

Warrington / United Kingdom

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Your Opportunity

Blue Prism is an international publicly listed software company headquartered in the UK, with global offices in London, USA, Japan, Australia and India. It is undergoing rapid expansion and is the market leader in the Robotic Process Automation (RPA) globally.

Since its listing on the London Stock Exchange AIM market in early 2016, it has grown its customer base more than threefold with sales revenue, employee headcount and other business metrics also growing at an exciting rate.

Blue Prism operates a 100% indirect sales model, meaning that all deals are transacted through reseller partners, who range from global Systems Integrators such as Tata, Wipro, Infosys and EY down to smaller, geographically specific, advisory and implementation partners.

As the pioneer, innovator and market leader in RPA, Blue Prism delivers the world’s most successful Digital Workforce. The company’s software robots automate transactions and improve operational efficiencies while meeting the requirements of the most demanding IT environments, where security, compliance and scalability are paramount. Blue Prism provides a scalable and robust execution platform for best-of-breed AI and cognitive technologies and has emerged as the trusted and secure RPA platform of choice for the Fortune 500.

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Our Ideal Candidate

Your Opportunity

The Blue Prism University team plays a pivotal role in building the future of Blue Prism by providing training, certification, Academia and Authorized Training Partner programs as well as the Learning Community to build and contribute significantly to the success of our products by educating and aligning to our customers’ and partners’ needs.

Playing a key part in assisting our learners, within the Education Services team you will apply your operational expertise, help maintaining and updating our online estate of trainings and certifications and related documentation, support our Instructional Design team as well as support ES management by project managing areas like Authorized Training Partners and the Academia program.

As an Education Services (ES) Operations Specialist, you will have industry and cross-functional know-how. In this role, while you will help develop operational best practice documentation for ES Operations and the wider ES team to adhere to, you will also provide expertise and guidance to junior and senior team members.

If you have excellent organizational and communication skills, a passion for working in a fast paced, dynamic environment and a desire to exceptionally contribute to the success of our customers and partners, we’d like to speak with you! Here's your chance to join our Education Services team working in the important role of Operations Specialist.

Your Responsibilities

  • Proactively onboard new learners and monitor their activities as well as guide consumption of training and certification to drive effective adoption, renewal and expansion.
  • Able to translate operational issues and opportunities in business terms and value propositions that ensure collective support for driving long-term operational improvements.
  • Be the voice of the learner by providing critical feedback to help improve the overall experience with our company.
  • Support the ongoing success of Blue Prism University, by delivering and taking responsibility for high-quality ES Operations tasks.
  • Support management to complete overflow work.
  • Support Academia team as well as internal and external learners in their queries received via our ticketing system by adhering to a defined SLA.
  • Identify ways of decreasing the volume of tickets received.
  • Update and maintain Blue Prism University information on internal and external facing platforms like Portal, Partner Connect, Communities, Yammer.
  • Work cross-functionally with partners in Sales, Finance, Marketing, IT, and HR to support ES business initiatives.
  • Solid understanding of different learner needs and communication styles.
  • Report creation & analyzation of data for management.
  • Identify processes to be automated.
  • Take responsibility for assigned projects, example: Creating and delivering new or review and update existing engaging, informative and effective ES Operations procedures and process documentation as well as learner self-help documentation: FAQs, exam documentation, Communities and other.
  • Willingness and appetite to improve soft & hard skills, maintain and further knowledge for technical training.
  • Coordinate training logistics for virtual ILT classes by securing training date and instructors, registering participants.
  • Project management in areas like translation services, certification exams, Authorized Training Partners, Academia Program, Authorized Test Centres and other.
  • Assist with improving KPIs around Education Services.
  • Research and identify specified best practices - including which tools, methods and processes should be used by the individual and wider ES team.
  • Supervise high-performing ES Operations team by upskilling and mentoring self and others.

Your Competencies & Skills

  • Customer/Partner/Learner focused: Help Blue Prism University learners adopt, achieve and further their learning journey
  • High degree of attention to detail and accuracy
  • Self-motivator, trustworthy and reliable
  • Proactive, friendly and supportive team player
  • Enjoy working in a fast-paced, varied and changing environment - ability to stay cool under pressure when times are tough
  • Accept feedback and direction positively
  • Ability to identify, create and implement best practice - can explain the truth in an appropriate and helpful manner and present potential solutions
  • Enthusiastic about own professional development
  • Autonomous and teamwork
  • Excellent organizational and time keeping skills
  • Comfortable communicating and collaborating with a variety of audiences and all levels of stakeholders within ES, inside and outside of our company
  • Develop professional expertise, applies company policies and procedures to resolve a variety of issues
  • Ability to independently take decisions on some irregular issues, escalating to ES Management when needed
  • Recognizes and facilitates professional development of team members

Your Experience:

  • Minimum of 4+ years of relevant professional experience in a similar role within Education Services Operations is essential
  • BA/BS or equivalent educational background desired
  • Experience of working with partners, customers, vendors
  • Advanced experience in Office 365
  • LMS experience
  • Awareness of metrics, report building and data analyzing
  • Excellent verbal and written English language proficiency skills
  • Other language/s a bonus
  • Minimum travel required to attend internal meetings
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Additional Information

  • 30 days holiday
  • Stock Award
  • Private Health Care
  • Pension Scheme

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©2020 Blue Prism Limited. “Blue Prism”, the “Blue Prism” logo and Prism device are either trademarks or registered trademarks of Blue Prism Limited and its affiliates. All Rights Reserved.”