Pyramid Outline

Head of Customer Office

Tokyo / Japan

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Your Opportunity

Blue Prism is looking for a Head of Customer Office to lead services within the Customer Office in the region that is operating in a rapidly expanding environment.

You will be given the opportunity to lead and manage, build and grow a team of highly skilled and motivated individuals delivering experience and expert services to Blue Prism Customers and Partners.

As a customer advocate, you will champion required changes to the service offerings based on the regional needs of Customers and Partners.

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Our Ideal Candidate

Your Experience:

  • Must have 10+ years of experience in Customer Success and/or Professional Services leadership, management and delivery in a related field
  • Must be ambitious and willing to commit to a rapidly growing company through a period of considerable expansion
  • Capacity to think strategically and drive the implementation of a vision through the delivery of specific tactical objectives
  • Passionate about delivering high quality service to Customers and Partners, with a focus on innovation to services and implementation
  • Willing to challenge the status quo and acts as an exemplary role model for leadership characteristics
  • Influential leader, with strong communication and consulting skills
  • Ability to engage and manage Senior Stakeholders in complex matrix environments
  • Understand and exemplify Blue Prism’s customer success first and people first mantra that we have built our culture around
  • Has proven experience growing and building high performing teams; enables dynamic thinking through coaching and motivation
  • Desirable proven presentation skills with the ability to captivate and inform a multi-discipline audience
  • Excellent attention to detail with a passion for quality with strong written and verbal communication skills
  • Highly organized and able to manage multiple competing priorities
  • Ability to facilitate and control meetings to ensure attendees are focused on achieving the predefined objectives
  • A willingness to travel both nationally and internationally
  • Native Level Japanese and Business Level English

Your Responsibilities:

  • Work in close partnership with the Regional CEO to ensure both Customer and Partner success in all countries under their remit
  • Manage the day to day delivery of all work executed by the regional CSD, Professional Services, and Customer Support personnel
  • Collaborate with the other Regional Heads of CO to share best practices, ensure strategic alignment, and resource sharing as needed
  • Participate on key regional hires for the CO team
  • Maximizing the capacity of the teams to provide our services to as many Customers and Partners as possible
  • Maximize the potential of the individuals on the teams by understanding their individual motivations and fostering their career development to ensure they achieve their highest potential within Blue Prism
  • Building upon the existing teams to continue fostering the global Blue Prism culture – professionalism, integrity and teamwork are critical to remain ‘trusted partners’ internally as well as externally
  • Complete of all weekly and monthly reporting activities as required by the Regional CEO, Corporate CCO and Blue Prism senior executive team
  • Represent the Customer Office at Blue Prism events, both in country and where applicable in the Region. This responsibility will include but not limited to presentations, panel discussions, training and delivery, and ancillary events
  • Work closely with the Group Heads and Global Heads of Customer Success, Customer Support and Training and Development to ensure their resources are fully engaged and utilized in value added work
  • Provide regular feedback to the Global Heads on performance and issues related to their people
  • Participate on regular feedback sessions with the Global Heads on service improvements and new offerings
  • Contribute to the annual strategy sessions for the Region and CCO
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Additional Information

Blue Prism is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record or any other characteristic protected by applicable federal, state or local laws.

Blue Prism is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Blue Prism via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Blue Prism. No fee will be paid in the event the candidate is hired by Blue Prism as a result of the referral or through other means.

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