Blue Prism® is seeking an enthusiastic, motivated individual with excellent oral and written communication skills to join our team of highly skilled support staff.
Primarily responsible for providing world class technical support to Blue Prism and Blue Prism Cloud customers and partners. The role will be reporting to the Head of Customer Support (Asia, Pacific and Japan). As our global customer base expands, the support analyst will also be required to work shift or on-call patterns to provide support for other time zones.
Responsibilities would involve troubleshooting, analysing technical problems and working with customers and Blue Prism developers to resolve technical roadblocks. You will ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, you will manage communications with customers at all levels to maintain positive relationships.
Additional responsibilities include but are not limited to the following:
Technical Skills & Experience:
Blue Prism is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record or any other characteristic protected by applicable federal, state or local laws.
Blue Prism is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Blue Prism via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Blue Prism. No fee will be paid in the event the candidate is hired by Blue Prism as a result of the referral or through other means.
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