Why-blue-prism-banner
Pyramid Outline

Lead Technical Support Engineer

Bengaluru / India


Apply Now

Your Opportunity

Blue Prism is currently seeking an enthusiastic and motivated individual to join their Global Customer Support team supporting customers and partners across multiple regions and geographies.

Diamond Icon

Our Ideal Candidate

Your Experience:

Ideal recruits into this team will be experienced developers with the following:

  • A strong grounding in server configuration, networking, network security, access and identity management, information security and encryption, application interaction and Windows processes, and other technical infrastructure topics
  • Strong problem-solving skills and the ability to methodically solve business and technical problems using innovative approaches
  • Proven experience working with virtualization products (VMWare, Citrix) and both private and public (AWS, Azure) cloud technologies
  • Background in software development/delivery
  • Comprehensive understanding of Microsoft technologies (Windows, .NET, VB, C#, SQL Server, Internet Explorer, Active Directory, IIE, etc)
  • Previous experience with automation and/or orchestration tools.
  • The ability to work independently or in a group, remotely or on-site, with technical and non- technical staff at all levels of partner and client organizations.
  • Strong communication skills with people at all levels of experience and technical ability.
  • An aptitude to liaise with senior level customer representatives in a rational and measured manner to communicate progress, issues, risks and solutions.
  • A willingness to travel to customer sites

Your Responsibilities:

  • Manage technical and application issues from our customers and partners within our Support System on a daily basis, including verifying issues, isolating and diagnosing the problem, and resolving the issue where possible.
  • Provide technical support on automating processes to customers, partners, sales engineers and post-sales consultants via telephone, email, web and where required, on-site visits whilst promoting the recommended best practice as created by Blue Prism; An expert in the use of the Blue Prism product and in the creation of an enterprise class digital workforce within client organisations.
  • Reproduce product behaviour to determine the root-cause of the problem and to find work- arounds and solutions.
  • Ability to ensure actions are followed-up in a timely manner with attention to detail.
  • Ability to deal with difficult customer situations.
  • Coordinate with other teams to provide assistance in identifying, reporting and resolving product defects.
  • Author, edit, publish and maintain an on-line knowledge base of known issues/solutions.
  • Responsibilities will involve troubleshooting, analysing technical problems and working with customers and Blue Prism developers to resolve technical and application roadblocks. You will ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, you will manage communications with customers at all levels to maintain positive relationships.
Umbrella Icon

Additional Information

Blue Prism is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record or any other characteristic protected by applicable federal, state or local laws.

Blue Prism is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Blue Prism via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Blue Prism. No fee will be paid in the event the candidate is hired by Blue Prism as a result of the referral or through other means.

Apply Now!

* - required







Close