Service Support Analyst - Thoughtonomy

General and Administration   |  EMEA or US

About Blue Prism

In this digital era where start-ups are constantly disrupting markets, only the most agile and innovative enterprises survive and thrive. At Blue Prism, we pioneered Robotic Process Automation (RPA), emerging as the trusted and secure intelligent automation choice for the Fortune 500 and public-sector market. Now we bring you connected-RPA supported by the Digital Exchange (DX) app store—marrying internal entrepreneurship with the power of crowdsourced innovation.

Blue Prism connected-RPA can automate and perform mission critical processes, allowing your people the freedom to focus on more creative, meaningful work. More than 1,000 major enterprise customers leverage Blue Prism's digital workforce, empowering their people to automate billions of transactions while returning hundreds of millions of hours of work back to the business. Visit to learn more about Blue Prism (AIM: PRSM).

Your Opportunity:

We pride ourselves in our customer first approach. With regular updates, releases and new customer implementations, our Support Analysts are at the forefront of maintaining customer trust as well as ensuring limited disruption to our client’s live environments.

You will be responsible for delivering support and fulfilling service requests. Analyzing defect reports, outages, performance issues or answering customer questions. You will work very closely with colleagues in the development team as well as customers, providing clear, written and verbal communication

Your Responsibilities:

Our Ideal Candidate:

Your Experience: