Software Support Engineer

Research and Development   |  Warrington (UK)
Careers.EMEA@blueprism.com

Our Company:

Blue Prism is a pioneer, innovator and market leader in providing Robotic Process Automation (RPA) software solutions. The company delivers the world’s most successful Digital Workforce. A “Digital Workforce” of software robots that automate mundane, repetitive tasks while meeting the most demanding IT environments, where security, compliance and scalability are necessary to succeed.

Blue Prism provides a scalable and robust execution platform for best-of-breed AI and cognitive technologies and has emerged as the trusted and secure RPA platform of choice for the Fortune 500. Billions of transactions and hundreds of millions of hours of work are executed on Blue Prism robots from renowned companies including Aegon, BNY Mellon, Commerzbank, IBM, ING, Maersk, Nokia, Nordea, Procter & Gamble, Raiffeisen Bank, Siemens, Westpac and Zurich. For more information about Blue Prism (AIM: PRSM), visit www.blueprism.com and follow the company on LinkedIn and Twitter.

Your Opportunity:

Blue Prism® is seeking an enthusiastic, motivated individual with excellent oral and written communication skills in both English and French to join our team of highly skilled support staff.

Primarily responsible for providing world class technical support to Blue Prism customers and partners, and will be reporting to the Customer Support Manager. As our global customer base expands, the support analyst may also be required to work shift or on-call patterns to provide support for other time zones.

Your Responsibilities:

Responsibilities would involve troubleshooting, analysing technical problems and working with customers and Blue Prism developers to resolve technical roadblocks. You will ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, you will manage communications with customers at all levels to maintain positive relationships.

Additional responsibilities include but are not limited to the following:

Technical Skills and Experience

Highly Desirable
Desirable

Person Specification

Blue Prism Software is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity or expression, genetics, arrest record or any other characteristic protected by applicable federal, state or local laws.

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