Pyramid Outline

Software Support Engineer

Warrington / United Kingdom

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Your Opportunity

As one of MIT’s top 50 smartest businesses, we have coined the term RPA and continue to grow with customers in 52 different countries now using our awesome product. As our customer and partner base continues to grow, we are on the lookout for software support engineers Primarily responsible for providing world class technical support to Blue Prism customers and partners.

Not only will you have the opportunity to work for the market leaders in RPA, you will also be working as part of a collaborative, ambitious and motivated team where innovation is at the heart of everything we do. We’ve only realised a small percentage of our products potential and are looking for similar minded people to join us on this exciting journey!

Situated in Birchwood Warrington, our office is within easy travel distance from most locations within the North West. More importantly, we offer plenty of flexibility. We have no working hours and offer working from home empowering you to manage your own load and promoting a healthy work life balance. The culture at Blue Prism is something we are immensely proud of. A lot of effort and resource is spent in ensuring that we have a diverse and inclusive team. https://www.linkedin.com/feed/update/urn:li:activity:6583078531541024768/. Our office was specially designed to make sure everyone has a collaborative and comfortable environment- it really is an environment that breeds creativity! https://www.youtube.com/watch?v=MdGfq_ZbEz8&list=PLoDw7L1cM7G9jrCDv7yCTgmKqk_PUKsjd&index=8

The team are built up on years of experience and knowledge, allowing you to pick the brains of some of the smartest people in your industry and so only naturally developing your own skillset.

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Our Ideal Candidate

You will be involved troubleshooting, analysing technical problems and working with customers and Blue Prism developers to resolve technical roadblocks. The team also ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, you will manage communications with customers at all levels to maintain positive relationships

If you have a background in some of the below, please get in contact:

  • Knowledge and ability to troubleshoot current Windows operating systems (WinXP onwards)
  • Understanding of TCP/IP networks and security, LAN/WAN communication and configurations.
  • Experience in support of software products to include derivation of workarounds and fixes.
  • A second European Language preferred but not required
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Additional Information

Competitive Benefits Package

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