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Sr Technical Consultant, Americas

New York / United States


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Your Opportunity

About Blue Prism

Blue Prism is the global leader in intelligent automation for the enterprise, transforming the way work is done. At Blue Prism, we have users in over 170 countries and more than 2,000 businesses, including Fortune 500 and public sector organizations, that are creating value with new ways of working, unlocking efficiencies, and returning millions of hours of work back into their businesses. Our intelligent digital workforce is smart, secure, scalable and accessible to all; freeing up humans to re-imagine work. To learn more visit www.blueprism.com and follow us on Twitter @blue_prism and on LinkedIn.


About Robotic Process Automation

As the pioneer, innovator and market leader in RPA, Blue Prism delivers the world’s most successful Digital Workforce. The company’s software robots automate transactions and improve operational efficiencies while meeting the requirements of the most demanding IT environments, where security, compliance and scalability are paramount. Blue Prism provides a scalable and robust execution platform for best-of-breed AI and cognitive technologies and has emerged as the trusted and secure RPA platform of choice for the Fortune 500.

*This is a remote position*

What You Will Do:

We are adding an experienced Senior Consultant to support our rapidly growing Professional Services team. Within our PS team you will primarily listen to our customers and understand what they are missing and need from us to fully integrate their Digital Workforce. You will work with both Partners and Customers to create and expand their enterprise class IA capabilities by giving advice, quality assurance and mentorship on their IA project initiatives. PS is critical to Blue Prism in expanding our customer base as well as expanding within our existing customer base. The PS team is spread throughout the country, but we pride ourselves with our diversity, knowledge sharing and teamwork. In this role you will:

  • Listen to customers and help create solutions for them using Blue Prism and other Connected-IA technologies
  • Work with IT and COE teams during the planning of Blue Prism infrastructure to ensure solution architecture meets all system requirements and best practices.
  • Comprehensively define, design and manage solution architecture
  • Listen to customers to understand their needs and create a scope of work outlining how we can help them
  • Anticipate, identify and track technical issues and risks affecting delivery
  • Evolve, document and roll out Blue Prism best practices used by both our Customers and Partners
  • Provide mentorship and share knowledge of the Blue Prism digital workforce solution and associated delivery methodology to support customers and partners through all phases of the Blue Prism automation lifecycle and Certification Program
  • Evaluate customers IA capabilities and technical infrastructures in comparison to Blue Prism standards using proven internal Assessments
  • Communicate identified project risks and issues to the project manager together with mitigating options
  • Perform infrastructure and technical review on both full architectures and on sub-systems or components in support of Professional Service engagements.
  • Collaborate with our Global Blue Prism Customer Service and Professional Services teams in technical tickets.
  • Provide education and mentoring to both internal and external teams in areas of technical expertise.

The Technical Consultant is responsible for working with teams at both Partners and Clients as they interact with all groups of the business and technical teams to ensure that all technical aspects of COEs, infrastructure, and implementation are completed correctly and run smoothly.

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Our Ideal Candidate

Ideal recruits into this team will be experienced developers with the following:

  • A strong grounding in multiple of the following: server configuration, networking, network security, access and identity and access management, information security and encryption, application interaction and Windows processes, and other technical infrastructure topics
  • Proven experience working with virtualization and cloud technologies
  • Intermediate to advanced knowledge of High Availability, Disaster Recovery, Back Ups, Recovery
  • A familiarity with DevOps/CICD, Database, Operating Systems, Security and/or Change Management
  • The skills to architect and implement well-documented, supportable and extensible development and infrastructure solutions to a variety of business cases and engagements
  • Comprehensive understanding of Microsoft technologies (Windows, .NET, VB, C#, SQL Server, Internet Explorer, Active Directory, IIE, etc)
  • Ability to quickly learn and rapidly progress from theory to practice in technical areas and solutions
  • Previous experience with automation and/or orchestration tools
  • You want to know how processes work and when they don’t, strive to solve the problem to find out why it does not work and to fix the problem
  • You are a problem solver, taking a logical route to the source of an error, researching the problem and collaborating with SMEs as needed by sharing ideas with a focus on continuous improvement
  • The ability to design and author technical documentation on a variety of subjects for diverse audiences
  • The ability to work independently or in a group, remotely or on-site, with technical and non-technical staff at all levels of partner and client organizations
  • You look at avenues to make the team better, through upskilling or improved processes, or project lessons learned
  • Strong communication skills with people at all levels of experience and technical ability
  • A track record in training and mentoring individuals
  • Have a great attitude with the ability to foster a fun, productive working environment
  • Look for ways to make the customer better and mentor customers to become self-sufficient
  • Be part of a team and are equally driven to drive customer outcomes alone
  • Subscribe and adhere to formal change control procedures and disciplines
  • Upon return to office (mid to late 2021), the ability to travel 30-50% to our customer or partner sites nationally or sometimes internationally within your region

Full training will be provided on the company’s software solution and delivery approach.

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Additional Information

  • Flexible Vacation: We're a team of innovators who work hard, and with hard work comes much needed time off. We all need time off! We offer a flexible vacation plan for all our employees that offers great work/life balance
  • 401K Match
  • Parental Leave: Blue Prism fully supports all types of families as they welcome a new child into their home
  • Employee Share Plan: Our employees are our biggest advocates! We offer the incentive to be included in our growth via RSUs

Blue Prism is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record or any other characteristic protected by applicable federal, state or local laws.

Blue Prism is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Blue Prism via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Blue Prism. No fee will be paid in the event the candidate is hired by Blue Prism as a result of the referral or through other means.

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