Pyramid Outline

Technical Author

Warrington / United Kingdom

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Your Opportunity

We are at the forefront of the digital revolution and challenging the status quo when it comes to digital transformation and are looking for Technical Authors who want to make a difference by working for a leader within AI and automation.

As one of MIT’s top 50 smartest businesses, we coined the term RPA and continue to grow with customers in 52 different countries now using our awesome product. We’ve only realised a small percentage of our products potential so with further significant investment, we are looking to continue to add to our highly ambitious product team and are on the lookout for talented Technical Authors

This is a UK remote position although the majority of team are based out of our Birchwood Warrington, office. We offer a collaborative, ambitious and supportive environment for all staff, providing you with everything you need to really develop your career with us and reach your full potential

The Role

Our Technical Authors provide an environment that supports best practice and how to guides with regards to the implementation of our products.

You will work closely with the product management, product development, and QA teams to understand features and functionality, identifying documentation requirements for each release and creating content for the appropriate documentation outputs that is accurate, adheres to the team’s writing standards and is appropriate for the intended audience.

Managing content review, identifying required reviewers as well as preparing the Blue Prism products for release will play a key part in the success of this role. Ensuring that online help guides are updated, new and updated content uploaded, ensuring it is complete, technically accurate and grammatically correct.

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Our Ideal Candidate

  • Strong experience working with professional authoring tools (ideally MadCap Flare) to author content and generate product documentation.
  • Excellent communication skills both written (to create the content) and oral (to interview subject matter experts)
  • Strong attention to detail, particularly in aligning collateral with the corporate brand policies, and ensuring appropriate use of language and graphics.
  • Solid understanding of, and familiarity with, common technical concepts when deploying enterprise software.
  • Familiarity with common technologies (Microsoft Windows (Server and Desktop), MS SQL, SSL, Encryption, Certificates, Active Directory, Virtualization, WCF

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