A New Approach to Automating Services

Companies are achieving productivity gains by using software robots to perform routine, rules-based service processes. If implemented well, such automation can result in high-performing human-robot teams, in which software robots and human employees complement one another. - by Mary C. Lacity and...

The next acronym you need to know about: RPA (robotic process automation)

RPA is a promising new development in business automation that offers a potential ROI of 30–200 percent in the first year. Employees may like it too. Robotics are beginning to have a profound effect on business. In this interview, Xavier Lhuer, an associate principal in McKinsey’s London offic...

Welcoming our Robotic Security underlings

Outsourcing provides a great value proposition of shifting processes to lower cost labor but also opens companies up to higher risk and security by moving control outside the enterprise. Read more on how Robotic Process Automation can keep your data safer than in the hands of a 3rd party organiza...

Robotic Process Automation: The Next Transformation Lever for Shared Services – Blue Prism

The latest instalment in the LSE RPA white paper series – in this research paper Professor Leslie Wilcox and Professor Mary Lacity examine how Robotic Process Automation is being deployed in the shared services organization because of swivel chair processes. The paper includes case studies and be...

LSE – The IT function and Robotic Process Automation

The latest instalment in the LSE’s RPA case studies series – this time they examine the role of IT in building an enterprise class RPA capability. Back offices from highly competitive industries like telecommunications, utilities, financial services and health care through to government agenci...

Deloitte – One-third of jobs in the UK at risk from automation

Advances in technology will likely see jobs requiring repetitive processing, clerical and support services, replaced with roles requiring digital, management and creative skills. These trends are already well under way. Technology, automation and robotics will cause a significant shift in the UK ...

Blue Prism product insight – Increasing data quality with RPA

“Blue Prism’s enterprise platform for software robotics provides new levels of security and governance to process execution and delivery, whilst operating in a non-invasive way thus providing agility to the business.” Data is at the heart of almost every modern enterprise. Information drives s...

Forrester report – Building a center of expertise to support Robotic Automation

Forrester Research Consulting have published a report explaining how an organization should develop a Center of Expertise (CoE) to support an enterprise scale Robotic Automation program. The papers explains what robotic automation is, what types of processes are suitable for this approach and how...

Framing a constitution for Robotistan

Horses for Sources (HFS) have published a follow up report to their “Robots emerge as a threat to low cost outsourcing “published last year. The new report “Framing a Constitution for Robotistan” examines the opportunities for Robotic Automation for the BPO industry and its customers and how the ...

Robotic Automation – What next for BPO’s?

The paper explores how Robotic Automation offers opportunities to BPO service providers. Manufacturers have long understood the benefits of robotic automation to reduce costs, increase production speeds, improve consistency and quality, increase flexibility on the factory floor, reduce repetit...
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