Compliance and Non-repudiation For Financial Services Organizations

Financial services organizations operate under strict international and domestic regulation which, in the case of severe breaches, carries potential fiscal and criminal penalties for the institution as well as accountable persons. A Digital Workforce requires security, oversight and governance...

Rewiring The Robots Within Your Organization

Viewed as a strategic capability RPA revolutionizes how organisations can manage change, ensure compliance and create competitive edge. Rather than having employees smooth over the cracks between the organization’s “heritage” systems and the needs of its customer, what if you could add extra robo...

The next acronym you need to know about: RPA (robotic process automation)

RPA is a promising new development in business automation that offers a potential ROI of 30–200 percent in the first year. Employees may like it too. Robotics are beginning to have a profound effect on business. In this interview, Xavier Lhuer, an associate principal in McKinsey’s London offic...

Understanding Enterprise RPA – The Blue Prism Example

David Chappell, a respected Silicon Valley technical guru has conducted a third-party technical analysis on Blue Prism enterprise RPA. This report discusses the characteristics of Enterprise RPA, the best approach for automating a business process, reuse, auditing, management and other aspects th...

Deloitte – One-third of jobs in the UK at risk from automation

Advances in technology will likely see jobs requiring repetitive processing, clerical and support services, replaced with roles requiring digital, management and creative skills. These trends are already well under way. Technology, automation and robotics will cause a significant shift in the UK ...

Forrester report – Building a center of expertise to support Robotic Automation

Forrester Research Consulting have published a report explaining how an organization should develop a Center of Expertise (CoE) to support an enterprise scale Robotic Automation program. The papers explains what robotic automation is, what types of processes are suitable for this approach and how...

The future of finance talent

This report suggests a number of trends that could affect finance talent management in the future, and focuses particularly on the implications of further growth in shared services, outsourcing, the rise of global business services and their relationships with the retained finance organization. ...

Robotic Automation emerges as a threat to traditional low-cost outsourcing

This paper, authored by James R Slaby of Horses for Sources, the leading research analyst for the BPO sector, examines Blue Prism’s robotic automation technology (the first entrant they’ve identified in what they expect will eventually become a crowded vendor market). Why outsource when you ca...

Times BPO supplement June 2012 – Robotic Automation: driving next-generation BPO

The article, published in the Times BPO supplement, explains how robotic automation could drive the next generation of BPO service offerings. The world of outsourcing – and offshoring in particular – is being challenged. The days when organisations would shift large operational capacity offsho...