Wayne Butterfield - Head of Back Office, Telefonica UK (02)
Marie Marsden, Head of Credit Operations, Shop Direct Group Financial Services
Kate Thompson, ICT Director, Mid Essex Hospital Services NHS Trust
Joanne Masters, Business Systems Manager, Co-operative Financial Services
Alan Mayo, IT and Change Director, Shop Direct Group
Dean Grinham, Program Delivery Manager UHB IT Services
Robotic Automation has revolutionised manufacturing, delivering efficiency and providing high quality products for consumers. This video explores how robotic automation is moving into other industries and in particular the back office of the services industry.
Dave Moss, CTO and Co-founder of Blue Prism introduces the Blue Prism Robotic Automation Software Platform and explains how the technology is used by accredited operational business teams to rapidly and cost effectively build their own process automations to support ever changing business initiatives and operational demands, within an IT governed framework.
Richard Jones, Chairman of Proxima and veteran of the BPO industry, discusses how Robotic Automation could drive the next generation of BPO's. Richard outlines his view that unless BPO's embrace this new approach to automation they could get left behind in this very competitive market.
Blue Prism customers explain how they are implementing "Business Self Service" process automation technology, delivered within an IT managed framework, to create a "Virtual Back Office". They discuss the benefits realised through robotic automation, including improved operational agility, process efficiency, accuracy, capacity and improved customer service.
Steve Chilton, IS Director of University Hospitals Birmingham NHS Foundation Trust, explains how Blue Prism's robotic automation technology has enabled the Trust to develop new applications and process automations without worrying about connectivity to the underlying Patient Administration System.