SS&C | Blue Prism® Interact is a collaborative platform for human-in-the-loop (HITL) attended automation that unifies people and digital workers.
Meet Your New Coworkers
Interact is a scalable, real-time, human-to-digital collaboration platform that is designed to address more complex processes that require either manual initiation, or cooperation between human and digital workers.
Interact increases productivity with human + digital collaboration
Interact simplifies communications via an intuitive interface that let's users interact with digital workforces — securely and at scale to give you an attended automation system. Watch the video to learn more.
Instant Benefits of Human-in-the-Loop Automation to Your Organization
Capture data and pass it on
Users can select from a series of pre-built forms to capture data and send it to a digital co-worker for handling.
Easily share workloads
Interact gives organizations the ability to trigger digital worker-initiated workflows, as well as initiate, verify, receive, and authorize a variety of work.
Discover true human-digital collaboration
Digital workers can partner with users to share information or ask for more information.
Deployment your way
Whether cloud-delivered for on-premises, cloud environments or included as part of SS&C | Blue Prism® Cloud, our fully managed SaaS-delivered intelligent automation platform, we have an Interact option to suit your business.
The Interact Community is a platform where you can engage with and learn from peers who share a common interests, goals and objectives. This Global Community covers the SS&C | Blue Prism® offerings for Interact.
Human-In-The-Loop Automation FAQ
What is human-in-the-loop automation?
Human-in-the-loop (HITL) automation is when you incorporate humans into automated systems that require a certain level of decision-making to take place. Human oversight or intervention is integrated into fully automated processes and workflows to either oversee, guide, validate or judge certain stages or information during the automation process.
HITL is the interaction between humans and machines, combining the efficiency and consistency of digital workers with the contextual understanding of humans. HITL can involve the use of machine learning models, where humans review and validate the outputs of these models, but it’s important to note that HITL itself is not a machine learning model.
What is an example of human-in-the-loop automation?
A good example of HITL automation is in customer service. When a customer or user visits your website, you might have a chatbot with some levels of automation attached to it to handle routine inquiries and basic tasks. When these queries become a little more advanced or complex, the chatbot can then involve or even hand the query over to a human for further action.
Another example is invoice processing. With the help of optical character recognition (OCR) and intelligent document processing (IDP) technology, digital workers can automatically read and capture information from paper-based invoices. If they get stuck, encounter bad data or illegible text, they can then send these to a human to handle.
What are the benefits of human-in-the-loop automation?
There are several reasons why keeping an HITL is beneficial in automation. A few key benefits include:
- Improved andefficiency and accuracy: Humans are able to use judgment for decision-making and problem-solving.
- Compliance: Human involvement adds an extra layer to ensure automated processes comply with regulations.
- Flexibility: Human oversight allows for adaptability when complex or unexpected situations arise.
- Continuous improvement: Human input can contribute to the improvement of artificial intelligence (AI) models through a feedback loop.
HITL integrates the expertise of human workers with the efficiency of a digital workforce to achieve stronger and more capable automation solutions.
What are the use cases for human-in-the-loop automation?
HITL is currently applied across several industries and functions that benefit from the combination of humans and digital workers together. Some use cases include:
- Customer support: Automation handles the majority of simple cases and humans are involved when there is a complex case or in need of some personalized assistance.
- Quality control: Automation can automatically detect product defects, but humans can be included in the process to review more nuanced issues and verify automation is working correctly and as intended.
- Content moderation: Digital workers work from a list of rules and filters that they can automatically flag up; human moderators can then take over to review and make the final decision.
- Document translation: Digital workers can copy or translate text from one system to another. A human can then review and refine this data if necessary and check for accuracy.
How do you implement human-in-the-loop automation?
Once you establish that HITL is the best solution for your automation needs, you can set up HITL automation with a workflow that lets your digital workers know when they need to involve a human in the process.
Pick software that has an intuitive, simple-to-use interface to help users design and maintain HITL automations within branding guidelines. Some solutions don’t require such heavy reliance on developers or IT to build these types of automations.