About Our Customers

We’ve got to empower our patients to take ownership of their own healthcare. We have an army of nurses who call people to remind them to take their medicine, but data shows that patients prefer a digital nudge instead of an in-person reminder. This is an incredible opportunity—for automation and cognitive technology to significantly change patient behavior and transform healthcare at an affordable price.

We're looking to identify processes from across the broader CFO organization and it's exciting, because I think a lot of people traditionally tend to think that RPA is only a good fit for finance back office type processes. That's not the case, and we have this time round selected processes from functions such as facilities, from IT, from treasury, and procure to pay. And from different regions. The reason we've chosen different functions and regions is to ensure we can get the best bang for our buck in terms of trying to run automations 24/7.

RPA is perfectly suited for injecting machine learning into business processes. When customers embark on the journey of using RPA they have taken a leap towards [intelligent] automation. I see that it's a perfect vehicle for customers to adopt machine learning into their operations and business processes.

One of our key principles, in quite a complex organization, is trying to keep things simple. It was our desire to have one single platform, with a consistent approach, that we would use to do robotic process automation for the group. That would then help with scalability and reusability as we expand into hundreds of virtual workers. That is why we chose Blue Prism as our software choice moving forward.

Maximizing customer satisfaction is one of our primary business goals. Through deploying Blue Prism's solution, we have been able to automate customer-facing processes fast, improving levels of customer satisfaction. I have been very impressed with the value we have derived from Blue Prism, both in terms of its software and supporting professional services.

Why wouldn’t you want to reduce the time that your colleagues spend on mundane and repetitive tasks – freeing up their valuable time and knowledge to deliver more value –add to the business?