Analyst Report

Forrester TEI Study 2024

The 2024 Forrester Consulting Total Economic Impact™ (TEI) study of SS&C Blue Prism’s intelligent automation platform is available now. Dive in to discover how intelligent automation (IA) has generated incremental revenue growth of 5.4% CAGR over three years.

Unlock the secrets to this revenue growth - download the full study now!

The study, commissioned by SS&C Blue Prism, also shows that IA has become a strategic initiative predominantly overseen by business managers and company leadership.

Inside you’ll see:

  • How IA improves customer acquisition, retention, and average revenue per customer
  • The value added by employee retention, productivity, and compliance improvements
  • How the last 5 years have changed IA program ownership, priorities and strategy
  • The fully researched 330% 3-year return on investment value calculation for a composite organization representative of interviewed customers

The Forrester TEI research establishes a clear link between integrated IA solutions and key metrics such as revenue growth, productivity, and compliance.

Download the study to discover the considerable total value our customers have achieved.


We commissioned Forrester Consulting to conduct a survey amongst 166 decision-makers across Europe, North America and APAC.



Implementation & Usage of RPA + BPM


Company Size


Belgium 5
France 15
Germany 16
Netherlands 7
United Kingdom 20
United Arab Emirates 8
Australia 6
India 7
New Zealand 2
Singapore 8
North America
Canada 12
United States 60
  • Base: 166 decision makers across NA, EMEA and APAC with responsibilities for RPA and/or BPM in their organizations
  • Source: A commissioned study conducted by Forrester Consulting on behalf of SS&C Blue Prism, Januray 2024

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