|Community Support||Basic Support||Production Support*||Business Critical Support*|
|Expert Connect Calls||5||10|
|Support Relationship Manager|
|EOL Support Extension||12 months|
|P1 Issue Target Resolution SLA||12 hrs.|
|P1 Issue Response SLA||1 hr.||30 min.|
|P2 Issue Target Resolution SLA||36 hrs.|
|P2 Issue Response SLA||4 hrs.||2 hrs.|
|Support Hours||9-5||7-7||24/7 (P1)
|Digital Support Access|
*Customers with Production or Business-Critical Support with 10 or more digital worker licenses receive access to the Blue Prism portfolio of products, including: Capture, Process Assessment Tool, Automation Lifecycle Suite, Decipher IDP, Interact and the SAP Accelerators
Whether you need to identify an automation roadblock or just want to ensure you’re implementing best practices as you go, our Assessments are designed to give you a robust overview of your current automation environment and customized, actionable steps you can take to deliver more business value with your digital workforce.
• Build Quality Assessment
• Robotic Operating Model™ Assessment
• Technical Infrastructure Assessment
• SQL Server Assessment
You’ve invested a lot of time and resources into intelligent automation, and you’re expecting to achieve results. Our Assurance Packages serve as consultancy services customized to ensure your digital workforce delivers value.
• Product Upgrade
• Cloud Migration
• Technical Architecture Design
Every customers’ automation journey is unique. That's why we’ve created a variety of customizable mentoring packages that allocate an intelligent automation SME from the Blue Prism team to become a part of yours for a pre-determined amount of time—providing guidance, mentorship, and other services, as needed and agreed upon.
• Customer Mentor
• Success Accelerator
• Best Practices Workshops
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
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