Intelligent Automation for Insurance: Accelerate Transformation Across Claims, Underwriting, Customer Experience and the Back Office

At this critical stage of the claim, a digital worker can ensure that the right data and documentation are collected and processed from the start, with the customer fully informed of progress. Intelligent automation helps to truly digitize FNOL.

Whether adjusting a straightforward life insurance claim or a complex catastrophe claim, a digital workforce can take manual data related tasks off your adjuster’s plates, giving them more time to focus on customers.

Once a decision is made, digital workers can step in to fulfill the settlement stage of the claim. They can also work between your claims and finance teams and the customer to ensure payment is made quickly.

Since digital workers use applications in the same way as your human staff, there’s no need for APIs or repetitive, manual data entry. Blue Prism digital workers operate alongside both legacy and new systems and software, ensuring speed, consistency and accuracy.

By employing a digital workforce, you can reduce the number of systems agents need to access, automate simple inquiries, and coordinate communications channels. As a result, your contact center agents can take more time with customers who need it, and you and your customers benefit from reduced call volumes, lengths and waiting times.

Customer experience is the sum of several front- and back-office activities involving your agents, your customers, and your business. And digital workers can help with both. Automate simple inquiries, MTAs and quotes and create a single source of truth for customer data. Reduce human error and improve brand reputation. Manage customer data safely. Agents are free from time-consuming tasks to focus on customer needs and growing the business.

AI-enabled digital workers detect fraudulent documents and data associated with quotes, purchases and claims. Specifically, they help prevent fraud by checking claims histories, personal data and other sources, as well as anomalies in application forms at the time of purchase.

Digital workers can automatically cross-check multiple systems for compliance assurance and automate time-consuming compliance steps in collaboration with your team. Digital workers can also prepare and deliver compliance reports such as Solvency II.

There are myriad financial processes that can be picked up by digital workers, from invoice reconciliation to supporting the claims settlement process. Automation in finance generates solid ROI.

The human resources function in insurance is often under resourced but must still meet increasingly high expectations from the Board, from employees and in recruitment. A digital worker is an invaluable addition to help HR teams meet critical performance goals.

Insurance is driven by data, but inputting, extracting and collating all that information takes many human working hours. A digital worker can support your actuaries by picking up manual data tasks.

IT departments often have a backlog of projects to deliver to the business in addition to providing support for business teams. A digital workforce can help to better manage this workload.