For our Customers

Get the Help You Need Now

I want to meet other SS&C Blue Prism users.

Looking to engage with and learn from other SS&C Blue Prism users, customers and partners?

Join the SS&C Blue Prism Community

I want to stay up to date on the latest from SS&C Blue Prism.

Subscribe to the customer newsletter

I want someone from the SS&C Blue Prism customer team to contact me.

Fill out a short request form

I need help responding to the impact of COVID-19.

As part of our COVID-19 Response Program, we've helped customers across many sectors initiate dozens of projects to assist on the front lines.

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Your success: The heart of our business

Value

By helping you meet your specific needs and drive toward your desired outcomes, we are committed to supporting you on your path to success.

Empowerment

Through access to our experts, support programs and community, we are committed to helping you realize the full benefits of SS&C Blue Prism to accomplish your business objectives.

Trust

By listening and taking responsibility for helping you achieve success, we are committed to building lifelong relationships and continuously innovating as a leader in the intelligent automation market.

If you’re seeking help for another great cause or you want to offer your automation skills, the SS&C Blue Prism volunteering community is a hub where users can provide or solicit help during this time of change.

Navigating Your Intelligent Automation Journey

I am new to SS&C Blue Prism

Master the ROM

The Robotic Operating Model (ROM) is SS&C Blue Prism’s industry leading approach designed to help you successfully deliver maximum business benefit through the scaled deployment of robotic process automation (RPA). This one-of-a-kind guide draws on more than a decade of customer experience and knowledge of deploying SS&C Blue Prism at scale in countries and industries across the globe.

Get the Robotic Operating Model

Join the ROM Essentials onboarding program

Assess my ROM Practices

Take SS&C Blue Prism Training

Get up to speed quickly, enhance your product knowledge, or get certified on SS&C Blue Prism. We offer world-class online training for you to gain the skills and confidence needed to deliver intelligent process automations built on proven best practices.

Visit SS&C Blue Prism University

Set up a Product Portal Account

Our comprehensive portal provides a gateway to a host of information and resources, including product downloads, documentation, and our unique knowledge base.

Network with Peers

Learn from those who walk beside you in the intelligent automation journey.

Our Best Practice & Strategy Communities are a perfect place to get started and gain access to insightful best practices.

Our Tech Chat Communities are dedicated to product support, and many users find the answers they need at their fingertips.

Join a Local User Group to meetup with SS&C Blue Prism users in your city.

I am expanding my digital workforce and adding cognitive skills

Get Skills

Our goal is simple: to save you time and give you access to technology that may not be readily available. Visit the SS&C | Blue Prism® Digital Exchange marketplace to access and download the automation components you need, right now.

Super-fast API integrations to the latest platforms
Skills to train digital workers to process natural languages and more.
Implement a complete business process in three clicks.
Upload solution you build to SS&C Blue Prism DX and share it with everyone else.

Join the SS&C Blue Prism DX community and engage with other automation developers who are trying to solve the same problems you are working on.

Find the Latest Product Documentation

Our help documentation provides guidance on how-to install, configure, and utilize all SS&C Blue Prism products - enabling you to find the information you want when you need a helping hand. You can access our help documentation either directly from within your product, or visit our online help website.

Access Online Help

Get SS&C Blue Prism Support

SS&C Blue Prism offers 3 tiers of customer support.

Basic Support is included with all SS&C Blue Prism licenses; it includes access to everything we’ve outlined. When raising a ticket in our Support Center however, there is no committed SLA for response time.

Expert Connect

Production Support is the most popular support package selected by our customers. This package includes live support, 12-hours x 5-days per week, plus an aggressive SLA response time and 5 Expert Connect calls.

Business Critical Support is the highest level of support and selected by our largest customers with global deployments of digital workers performing mission critical tasks. In addition to aggressive response times, this package includes target resolution times, regular SLA reviews and ability to Live Chat with our support engineers.

Schedule your Expert Connect Session Now

Visit the knowledge base

Get Expert Help

Success Services are customizable support offerings that help customers reduce time-to-value, drive ROI, scale effectively, improve efficiencies, and satisfy stakeholders, no matter where they currently are on their intelligent automation journey.

Learn more about Success Services

Get Help from a Partner

Strategic Engagement Partners

SS&C Blue Prism and its partner ecosystem work together in unison to globally ensure that businesses become more intelligently connected.

Training Partners

Our worldwide network of Authorized Training Partners delivers flexible, role-based, customized, public, and private training that prepares learners to achieve the most desirable, industry certifications available.

Find A Partner

I am transforming my business with a digital workforce

Become a SS&C Blue Prism Automation Catalyst

Champions

If you're a thought leader in automation looking to represent SS&C Blue Prism online or serve as a reference, you could be a Champion.

Community MVPs

Our community MVPs are customers or partners who are active and engaged in the SS&C Blue Prism community.

Customer Advisory

Our hand-selected customer advisors provide valuable feedback and insight on SS&C Blue Prism products and future innovations.

User Group Leaders

These local automation catalysts organize and host local community gatherings.

Did you know?

Customer Excellence Awards

Now in its fifth year, the Customer Excellence Awards 2022 celebrates the many groundbreaking successes our customers have achieved with a digital workforce.

Discover the Awards

SS&C Blue Prism World 2021

Moving beyond business continuity toward true enterprise success begins with a digital transformation. If you’re ready to take your automation initiative to the next level, join us at SS&C Blue Prism World, May 18 - 20, 2021.

Learn More

SS&C Blue Prism have been relentlessly efficient. SS&C Blue Prism listen and understand industry challenges

Bell Canada

SS&C Blue Prism have built out personal relationships with us across all levels, along with providing access to resources such as documentation and references to help us save time. This is empowering us to be more successful.

HSBC

SS&C Blue Prism put the customers' voice at the forefront. SS&C Blue Prism have been transparent, taken ownership and accountability for the resolution of our product related issues.

Telefonica

I’ve often heard out executives say: ”This is proven technology”. This has proven itself already, now it is about kicking on and building more capability.

Alastair Roberston, Head of Continuous Improvement and Automation at Zurich UK

We have been using SS&C Blue Prism for three years and it has been a great journey. We have doubled our ROI each year and have scaled our spectrum of automation, ALM deployment, OCR, machine learning, and data visualization.