For Our Customers

SS&C | Blue Prism®️ ROM™️2 is an intelligent automation implementation methodology that empowers you to successfully launch, maintain and scale your digital workforce. This one-of-a-kind framework draws on more than a decade of customer experience and knowledge of deploying intelligent automation programs at scale in countries and industries across the globe.

Get up to speed quickly, enhance your product knowledge, or get certified on SS&C Blue Prism. We offer world-class online training for you to gain the skills and confidence needed to deliver intelligent process automations built on proven best practices.

Our comprehensive portal provides a gateway to a host of information and resources, including product downloads, documentation, and our unique knowledge base.

Learn from those who walk beside you in the intelligent automation journey.

Our Best Practice & Strategy Communities are a perfect place to get started and gain access to insightful best practices.

Our Tech Chat Communities are dedicated to product support, and many users find the answers they need at their fingertips.

Join a Local User Group to meetup with SS&C Blue Prism users in your city.

Our goal is simple: to save you time and give you access to technology that may not be readily available. Visit the SS&C | Blue Prism® Digital Exchange marketplace to access and download the automation components you need, right now.

• Super-fast API integrations to the latest platforms
• Skills to train digital workers to process natural languages and more.
• Implement a complete business process in three clicks.
• Upload solution you build to SS&C Blue Prism DX and share it with everyone else.

Join the SS&C Blue Prism DX community and engage with other automation developers who are trying to solve the same problems you are working on.

Our help documentation provides guidance on how-to install, configure, and utilize all SS&C Blue Prism products - enabling you to find the information you want when you need a helping hand. You can access our help documentation either directly from within your product, or visit our online help website.

SS&C Blue Prism offers 3 tiers of customer support.

Basic Support is included with all SS&C Blue Prism licenses; it includes access to everything we’ve outlined. When raising a ticket in our Support Center however, there is no committed SLA for response time.

Expert Connect

Production Support is the most popular support package selected by our customers. This package includes live support, 12-hours x 5-days per week, plus an aggressive SLA response time and 5 Expert Connect calls.

Business Critical Support is the highest level of support and selected by our largest customers with global deployments of digital workers performing mission critical tasks. In addition to aggressive response times, this package includes target resolution times, regular SLA reviews and ability to Live Chat with our support engineers.

Technical implementation is one thing, personalized support is another. For us, the two go hand in hand. Get the most out of our Intelligent Automation suite through implementation, adoption and results with SS&C Blue Prism Professional Services.

Strategic Engagement Partners

SS&C Blue Prism and its partner ecosystem work together in unison to globally ensure that businesses become more intelligently connected.

Training Partners

Our worldwide network of Authorized Training Partners delivers flexible, role-based, customized, public, and private training that prepares learners to achieve the most desirable, industry certifications available.

Customer feedback is an important part of the product development process, and that is why SS&C Blue Prism is serious about collecting and addressing your suggestions for improvement.

Help Shape the Future of Intelligent Automation

Join our User Research Program

Help Shape the Product Roadmap

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