Get the Help You Need Now
I want to meet other Blue Prism users.
I want to stay up to date on the latest from Blue Prism.Subscribe to the customer newsletter
I want someone from the Blue Prism customer team to contact me.Fill out a short request form
I need help responding to the impact of COVID-19.
If you’re seeking help for another great cause or you want to offer your automation skills, the Blue Prism volunteering community is a hub where users can provide or solicit help during this time of change.
Navigating Your Intelligent Automation Journey
I am new to Blue Prism
Master the ROM
The Robotic Operating Model (ROM) is Blue Prism’s industry leading approach designed to help you successfully deliver maximum business benefit through the scaled deployment of robotic process automation (RPA). This one-of-a-kind guide draws on more than a decade of customer experience and knowledge of deploying Blue Prism at scale in countries and industries across the globe.
Take Blue Prism Training
Get up to speed quickly, enhance your product knowledge, or get certified on Blue Prism. We offer world-class online training for you to gain the skills and confidence needed to deliver intelligent process automations built on proven best practices.
Set up a Product Portal Account
Our comprehensive portal provides a gateway to a host of information and resources, including product downloads, documentation, and our unique knowledge base.
Network with Peers
Learn from those who walk beside you in the intelligent automation journey.
Our Best Practice & Strategy Communities are a perfect place to get started and gain access to insightful best practices.
Our Tech Chat Communities are dedicated to product support, and many users find the answers they need at their fingertips.
Join a Local User Group to meetup with Blue Prism users in your city.
I am expanding my digital workforce and adding cognitive skills
Our goal is simple: to save you time and give you access to technology that may not be readily available. Visit the Blue Prism Digital Exchange marketplace to access and download the automation components you need, right now.
- Super-fast API integrations to the latest platforms
- Skills to train digital workers to process natural languages and more.
- Implement a complete business process in three clicks.
- Upload solution you build to Blue Prism DX and share it with everyone else.
Join the Blue Prism DX community and engage with other automation developers who are trying to solve the same problems you are working on.
Find the Latest Product Documentation
Our help documentation provides guidance on how-to install, configure, and utilize all Blue Prism products - enabling you to find the information you want when you need a helping hand. You can access our help documentation either directly from within your product, or visit our online help website.
Get Blue Prism Support
Blue Prism offers 3 tiers of customer support.
Basic Support is included with all Blue Prism licenses; it includes access to everything we’ve outlined. When raising a ticket in our Support Center however, there is no committed SLA for response time.
Production Support is the most popular support package selected by our customers. This package includes live support, 12-hours x 5-days per week, plus an aggressive SLA response time and 5 Expert Connect calls.
Business Critical Support is the highest level of support and selected by our largest customers with global deployments of digital workers performing mission critical tasks. In addition to aggressive response times, this package includes target resolution times, regular SLA reviews and ability to Live Chat with our support engineers.
Get Expert Help
Blue Prism Success Services are customizable support offerings that help customers reduce time-to-value, drive ROI, scale effectively, improve efficiencies, and satisfy stakeholders, no matter where they currently are on their intelligent automation journey.
Get Help from a Partner
Strategic Engagement Partners
Blue Prism and its partner ecosystem work together in unison to globally ensure that businesses become more intelligently connected.
Our worldwide network of Authorized Training Partners delivers flexible, role-based, customized, public, and private training that prepares learners to achieve the most desirable, industry certifications available.
I am transforming my business with a digital workforce
Join the Blue Prism Product Team
Customer feedback is an important part of the product development process, and that is why Blue Prism is serious about collecting and addressing your suggestions for improvement.
Help Shape the Future of Intelligent Automation
Help Shape the Product Roadmap
Give Us Feedback
Our Voice of the Customer program is always on, and we’re listening. Our board reviews 12 metrics monthly and we’re committed to using your feedback in our strategic decisioning processes.
Complete a survey below and our customer success team will be in touch soon.
Join or Lead a Local User Group
The Blue Prism User Group program empowers our customers and partners to organize and host local groups and gatherings while having the opportunity to be part of the conversation.
We have begun a search for Local User Group Leads. Why not start a local user group in your area?
Become a Blue Prism Automation Catalyst
Did you know?
Customer Excellence Awards
Now in its fifth year, the Customer Excellence Awards 2021 celebrates the many groundbreaking successes our customers have achieved with a digital workforce.
Blue Prism World 2021
Moving beyond business continuity toward true enterprise success begins with a digital transformation. If you’re ready to take your automation initiative to the next level, join us at Blue Prism World, May 18 - 20, 2021.
Blue Prism have been relentlessly efficient. Blue Prism listen and understand industry challengesBell Canada
Blue Prism have built out personal relationships with us across all levels, along with providing access to resources such as documentation and references to help us save time. This is empowering us to be more successful.HSBC
Blue Prism put the customers' voice at the forefront. Blue Prism have been transparent, taken ownership and accountability for the resolution of our product related issues.Telefonica